Slackbot is always willing to help, whether that’s through direct message or in a channel with your teammates. Here are some ways you might use Slackbot:

• To find answers to your questions about Slack.
• To add customised automatic responses.
• To access personal reminders and tasks.

Note: You can’t turn off Slackbot. If you’re having trouble with too many messages or custom responses, please speak to your workspace admins for help.

  

Get answers to your questions about Slack

If you’re not sure how to do something in Slack, such as change your display name or share a channel, simply ask Slackbot a question or type in a keyword or two — Slackbot will do its best to help. If Slackbot doesn’t know the answer, it will suggest some articles from our Help Centre.

Tip: Send yourself a direct message with notes and files that you want to keep private. That way, Slackbot won’t think you’re trying to ask for help. See Save private notes and files for more information.

 

Add customised automatic responses

You and your teammates can teach Slackbot a variety of custom responses to use in channels. When members use your chosen unique words and phrases, Slackbot will respond.  

If your workspace owner or admin has enabled this option, you can add custom responses from the Customise your workspace page.

As an example, some workspaces add a custom response to help people remember the office wi-fi password. You can even use emoji or image links – images will expand in line when Slackbot responds. All of your created responses will be labelled as custom responses in Slack.

Note: Custom Slackbot responses occur in channels and in your DMs to yourself – not in direct messages with other members.

 

Access personal reminders and tasks

Once you’ve set a reminder for yourself, Slackbot will be the one to alert you.

To set a reminder, you can use the /remind command – it works anywhere in Slack (even on mobile too!). 

If you see something in Slack that you want to save for later – an interesting message, file or conversation perhaps – click the  More actions icon, hover over Remind me about this and choose when you’d like Slackbot to remind you about the message.

💡 Learn more about setting a reminder in Slack.