Workspace Owners can fix duplicate accounts for members. If your workspace doesn’t use SSO authentication, skip to Step 2: Update a member’s email address.

Step 1: Allow email addresses to be changed

1. From your desktop, click your workspace name in the sidebar.
   
2. Select Tools & settings from the menu, then click Workspace settings.
3. Below Administration in the left sidebar, click   SSO & authentication. (If you don’t see the left sidebar, click   Menu in the top-left corner to find it.)
4. Beside SAML or Google Authentication Settings, click Change Settings.
5. To the right of Settings, click Expand.
6. Turn on Allow users to change their email address.
7. Click Save Configuration.

Step 2: Update a member’s email address

1. From your desktop, click your workspace name in the sidebar.
   
2. Select Tools & settings from the menu, then click Manage members.
3. Click the  three dots icon next to the duplicate account, then click Deactivate account and follow the prompts.
4. Once deactivated, click the  three dots icon next to the duplicate account, then click Edit profile and enter a new email address. (Any email address will do — you’ll simply need to release the desired email address from the duplicate account.)
5. Next, find the original account. Click the email address and replace it with the one you released.
6. Click the  three dots icon to the right of the member’s name and select Send SSO binding email. The member will receive an email instructing them how to bind and authenticate their account.

Step 3: Change workspace settings back

1. From your desktop, click your workspace name in the sidebar.
   
2. Select Tools & settings from the menu, then click Workspace settings.
3. Click Authentication. 
4. Beside SAML or Google Authentication Settings, click Change Settings.
5. To the right of Settings, click Expand.
6. Turn off Allow users to change their email address.
7. Click Save Configuration.

Org Owners can fix duplicate accounts for members:

1. From your desktop, click your organization name in the sidebar.
   
2. Select Tools & settings, then click Organization settings.
3. Click  People in the left sidebar, then select Members. 
4. Find the member’s duplicate account and click on the account name.
5. Click Manage in the top-right corner, then select Edit Profile.
6. Change the email address on the account to a different one. (Any email address will do — you’ll simply need to release the desired email address from the duplicate account.)
7. Once that's done, you can deactivate the duplicate account.
8. Next, find the original account and replace the email address with the one you released.
9. Click Manage in the top-right corner, then select Send SSO rebind email. The member will receive an email instructing them how to bind and authenticate their account.