Trouble receiving emails from Slack
Not receiving emails from Slack? We're here to help! We've gathered some tips to help you find invitations to join workspaces and email notifications.
Check your email settings
Troubleshoot specific emails
Ask the sender to confirm that they sent your invite to the correct email address. They can always send you a new invitation if needed.
Tip: Are you a Workspace Owner or Admin? You can see pending invitations at my.slack.com/admin/invites. Click Invite New Members to send a new invite to the correct email address.
Direct message and @mention notifications
You'll only get email notifications when you're not active on the desktop app or browser. They're bundled and sent once every 15 minutes or hour to prevent overloading your inbox.
Weekly update email
Slack sends an update email each week to Workspace Owners and Admins. If you're not getting your update email, it may be due to one of these reasons:
- Your workspace has less than 4 members
- Members have sent fewer than 100 messages in a given week
Still having trouble?
Send us a note! We're happy to help you troubleshoot. 🎯