A work operating system is a cloud-based platform that brings an organisation’s people, apps, data and AI together to help plan, run and track work in one place. It is not a traditional operating system that runs devices. Instead, it acts as the digital backbone for how work moves across teams. Slack’s work operating system brings conversations, tools and workflows into a single system so that teams can stay aligned and move faster without jumping between disconnected apps, and provides relevant business context for more reliable AI.

A traditional operating system manages hardware, while project management tools focus on tracking tasks. A work operating system is built to coordinate people, processes and information across the organisation. Slack’s work operating system connects communication and work execution in real time, allowing teams to collaborate with full context rather than managing work in isolated tools.

The Slack work operating system organises work into shared channels so that teams can collaborate with visibility and context. Conversations stay connected to the work that they support, making it easier to align across functions and time zones. Apps are richly embedded where conversations occur, ensuring that dialogue and action happen simultaneously. Teams spend less time tracking down updates and more time making progress.

AI in Slack is embedded directly in your workflow. Get AI conversation summaries to catch up on channels and meetings in seconds. AI search answers your questions across conversations and files. AI daily recaps and file summaries surface what matters most. Build workflows from a single prompt with AI workflow generation.
Slackbot, newly launched, serves as your personal agent for work to help you find information, schedule meetings, draft content and prepare for calls based on your workspace context.
The Slack work operating system unifies AI with your conversations, tools and workflows so that teams spend less time searching and more time moving work forwards.

The Slack work operating system integrates with over 2,600 business tools, including productivity suites, CRM platforms and specialised enterprise software. Updates and actions from those systems flow directly into Slack, allowing teams to work from one place instead of constantly switching between apps.

Slack and Salesforce connect customer data directly to team conversations. Salesforce updates appear in Slack channels where teams collaborate, making it easier to act quickly and stay aligned. Revenue teams gain better visibility while reducing the need to move between systems.

The Slack work operating system is built for teams that need to coordinate work across people, systems and tools. Sales teams use it to accelerate deal cycles and improve pipeline visibility. Service teams resolve cases faster with real-time collaboration. Marketing teams launch campaigns with better alignment and performance. Engineering, IT and HR teams streamline operations and reduce tool sprawl.
Whether you’re a fast-growing SME or a global enterprise, if your organisation needs to move faster, reduce friction and align teams across functions – the Slack work operating system delivers.

The Slack work operating system is built on enterprise-grade security with features such as data encryption, compliance certifications (SOC 2, ISO 27001, GDPR) and enterprise-level controls. IT teams can manage permissions, retain data and audit activity – all while keeping work flowing securely.

Absolutely. Build custom workflows using Workflow Builder (no code required), create purpose-built agents with Agentforce or develop custom apps with the Slack platform. You can automate approvals, intake processes, notifications and more to match how your team actually works.

Start by organising work into channels for projects, teams or initiatives. Connect the tools that you already use, then layer in automation and AI where it helps most. Most teams see value within days, not months, of getting started.