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How it works: Slack for customer service

Quick videos showcasing how customer service teams use Slack to smoothly resolve issues and grow customer loyalty

No one is closer to your customers than your customer service teams. Watch the three videos below to learn how Slack helps you to solve customer issues faster, tap into shared knowledge and capture customer feedback.

Grow customer loyalty

You’ll learn how to:

  • Provide real-time, top-class customer service in Slack Connect
  • Easily bring in internal experts who can rally around and work with your customers
  • Use automated workflows to capture and share customer feedback and sentiment

Click ‘CC’ on YouTube for translated subtitles.

Drive faster resolutions

You’ll learn how to:

  • Connect agents with the experts and data that they need, all in one place
  • Search for a particular topic and find related messages, files and resolved tickets
  • Streamline and speed up support by syncing your ticketing tool to Slack
    Use custom-built workflows to provide real-time coaching opportunities for agents

Click ‘CC’ on YouTube for translated subtitles.

Unlock customer insights

You’ll learn how to:

  • Save time by filtering and routing tickets about different topics into dedicated channels
  • Connect agents with the product team directly from their ticketing tool, ensuring that important customer sentiment doesn’t get lost in translation
  • Use custom apps to scale the voice of the customer by discovering and surfacing feedback trends across key accounts

Click ‘CC’ on YouTube for translated subtitles.

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