Workspace Owners and Admins can export messages and file links from public channels in JSON format. To export private Salesforce channels, follow the steps below to submit an application. 

1. From your desktop, click your workspace name in the sidebar.
   
2. Select Tools & settings from the menu, then click Workspace settings.
3. Click Import/Export Data in the top right.
4. Click the Export tab.
5. Below Export date range, click the drop-down menu to select an option.
6. Click Start Export. We'll send you an email once your export file is ready.
7. Open the email and click Visit your workspace's export page.
8. Click Ready for download to access the ZIP file.

These are the export options available for workspaces on the Business+ plan:

• Public channels
  Workspace Owners and Admins can export message and file links from public channels in JSON format.
• All channels and conversations
  For legal and regulatory compliance, Workspace Owners can apply to access a self-serve data export tool for messages and file links from public channels, private channels, and DMs in JSON format. If approved for this export type, Workspace Owners can also schedule recurring data exports.
• Channel audit report
  Workspace Owners can request to export a CSV list of channels and their details for migration planning or other workspace management needs.

Export data from your workspace

1. From your desktop, click your workspace name in the sidebar.
   
2. Select Tools & settings from the menu, then click Workspace settings.
3. Click Import/Export Data in the top right.
4. Click the Export tab.
5. Depending on your export type, choose what it will include.
   • For message and file data: Click the drop-down menu below Export date range to select an option, then click Start Export.
   • For a channel audit report: Click Export below Channel audit report, select the parameters for the channels you'd like to export, then click Export.
6. We'll send you an email once your export file is ready.
7. Open the email and click Visit your workspace's export page.
8. Click Ready for download to access the ZIP file.

Schedule recurring data exports

If approved to export data for all channels and conversations, Workspace Owners can schedule recurring data exports to occur weekly or monthly. Scheduled exports will include data for the frequency you choose (so a weekly report would only contain data for the previous week).

1. From your desktop, click your workspace name in the sidebar.
   
2. Select Tools & settings from the menu, then click Workspace settings.
3. Click Import/Export Data in the top right.
4. Select Schedule Exports and choose a frequency.

Note: Data exports from Enterprise orgs cannot be imported to other workspaces.

Org Owners can contact our Support team to request access to a self-serve data export tool. The available export options are below, and please keep in mind that each one must be separately requested and enabled.

• Custom data export
  Choose which data to export by conversation type, member, or for a specific workspace, in either JSON or TXT format.
• All channels and conversations
  For legal and regulatory compliance, export messages and file links from public channels, private channels, and DMs in JSON format.
• Channel audit
  Export a CSV list of channels and their details for migration planning or other workspace management needs.

Export data

1. From your desktop, click your organization name in the sidebar.
   
2. Select Tools & settings from the menu, then click Organization settings.
3. Click   Security in the left sidebar, then select Exports.
4. Click Export next to an export option, then select its scope, parameters, and format, if applicable.
5. Click the button to start the export. We'll send you an email once your export file is ready.
6. Open the email and click Visit your workspace's export page.
7. Click the Downloads tab.
8. Next to your export, click Download to access the ZIP file.

Workspace Owners on the Free and Pro plans can submit an application to request access to export data from private Salesforce channels. Workspace Owners on Business+ can apply to access additional export types. Applications require approval from the Workspace Primary Owner, so our Support team will reach out via email before proceeding with the application review. 

1. From your desktop, click your workspace name in the sidebar.
   
2. Select Tools & settings from the menu, then click Workspace settings.
3. Click Import/Export Data in the top right.
4. Click the Export tab.
5. Click the submit an application link to open the application form. If you're on the Business+ plan, select the export type you'd like to request access to.

Org Owners can contact our Support team to request to export data from their organization.