A Slack channel surrounded by people’s profile photos and channel names like “team design” and “billing”
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Work smarter with knowledge sharing

When your team can easily access and contribute to shared knowledge, everyone at your company can work smarter, faster and more productively.

Search team conversations and get answers fast

With a tool like Slack, your company's conversation history is at your fingertips. Instead of asking someone for information every time you need it, you can reduce repetitive questions by searching instead, saving everyone valuable time.

A sample Troops app integration usage
quarterly-planning
江曉依3:24 PMI need last quarter’s numbers... anyone know where I can find them?
👀1
古翔暉3:24 PM@江曉依 Yes, here they are!
Quarterly Numbers Report
uploaded this file: Quarterly Numbers Report
🙌1
Message #quarterly-planning

Improve collaboration and productivity

Knowledge sharing makes it easy to add context to conversations as they happen. Take advantage of existing ideas, expertise and experience from across your company, all in real time.

A sample Troops app integration usage
quarterly-planning
江曉依3:24 PMI need last quarter’s numbers... anyone know where I can find them?
👀1
古翔暉3:24 PM@江曉依 Yes, here they are!
Quarterly Numbers Report
uploaded this file: Quarterly Numbers Report
🙌1
Message #quarterly-planning

Timely access to knowledge

Get the right information at the right time by connecting the software you already use with Slack. By bringing your tools together, Slack becomes a central place where you can find what you need to get work done.

See the Slack App Directory

Timely access to knowledge

Get the right information at the right time by connecting the software you already use with Slack. By bringing your tools together, Slack becomes a central place where you can find what you need to get work done.

See the Slack App Directory

Automatic knowledge management

Say goodbye to lost email replies and inbox archives — everything in Slack is automatically saved and searchable.

See how to search in Slack

Find everything

Look up an important file, a conversation from years ago, or a comment someone made yesterday, all in an instant. Focus on work and recall info when and where it's needed.

Narrow your search

Hone in on relevant messages, files, channels or people with clickable filters. Spend less time searching and more time taking advantage of your team's knowledge base.

Information, anywhere

Useful information shouldn’t wait until you’re back at your desk. Thankfully, you can search your company’s Slack archive from any device with the dedicated Slack app.

Download the Slack app

Frequently asked questions

You can share just about any file type up to 1GB in size in Slack from your device, or add them from a file management app like Box, Dropbox, Google Drive, or OneDrive.

Channels work best—and help you work better—when your company follows a few basic guidelines around them:

• Have a consistent naming convention across your organization’s channels, so everyone can quickly identify which channel has what they need
• Ensure that every channel has a clear purpose for why it was created, and include that purpose in the channel description
• Update every channel topic to include a clear summary of what everyone is currently working on
• Set up new channels by uploading any important project files and posting a welcome message to kick things off
• Pin all key files and relevant information to the channel, so it’s easy for new members to access and refer back to them
• Add the right people to your channel, including everybody involved in the project or topic, so they all have one place to work together

Yes! There’s a variety of knowledge base tools and services available to integrate with your company’s Slack workspace. Search the Slack App Directory to see if the service you use is already available, or explore other knowledge base apps to choose something new.

Channels are where work happens in Slack. A channel is a single place for a team to share messages, tools and files. People often create channels for company announcements, customer support triage, asking for IT or HR help, and sharing social interests.

Channels can be public (open to everyone at the organization) or private (invite-only). In addition, organizations on a paid Slack plan can share a channel with external partners like agencies, clients and vendors with Slack Connect. Learn more about how channels can speed up your daily work here.

Slack is built around collaboration, with a medley of features that make working together simpler, more pleasant and more productive:

• Slack channels bring all the people, tools and files you need to get work done into one flexible space
• Slack Connect allows you to collaborate with teams at other companies the same way you do with teams at your own
• Messaging in Slack helps you reach coworkers far and wide to get work done together faster
• Slack voice and video calls allow you to talk anything out, even face-to-face, without leaving Slack
• File sharing in Slack makes it easy for teams to discuss the bigger picture and finesse the final product together right in the channel

Explore more collaboration-ready Slack features.