AMA: Retain customers with proactive, personalized service

Looking for inspiration to level up your customer service in the new year? Curious how Fastly achieved a customer satisfaction rating of ~ 98%? Get your questions ready and join our AMA with Fastly’s senior director of customer experience, Kami Richey.

You’ll learn how Fastly uses Slack to act as an extension of its customers’ teams, delivering a collaborative service experience with near real-time support and proactive problem-solving.

Featured speakers:

Laura MartinezSr. Solutions Marketing Manager, Slack

Amanda HarrisDirector of Customer Experience, Slack

Kami RicheySenior Director of Customer Experience, Fastly