Webinar

AMA: Retain customers with proactive, personalized service

Get an inside look at how Fastly is using Slack to reinvent customer service and meet the demands of the future

最適合參與此網路研討會的人士:

  • 客戶支援團隊

Looking for inspiration to level up your customer service in the new year? Curious how Fastly achieved a customer satisfaction rating of ~ 98%? Get your questions ready and join our AMA with Fastly’s senior director of customer experience, Kami Richey.

You’ll learn how Fastly uses Slack to act as an extension of its customers’ teams, delivering a collaborative service experience with near real-time support and proactive problem-solving.

專題講者:

SlackSr. Solutions Marketing ManagerLaura Martinez
SlackDirector of Customer ExperienceAmanda Harris
FastlySenior Director of Customer ExperienceKami Richey

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