AMA: Retain customers with proactive, personalized service
Get an inside look at how Fastly is using Slack to reinvent customer service and meet the demands of the future
Este seminario web es ideal para:
Equipos de atención al cliente
Looking for inspiration to level up your customer service in the new year? Curious how Fastly achieved a customer satisfaction rating of ~ 98%? Get your questions ready and join our AMA with Fastly’s senior director of customer experience, Kami Richey.
You’ll learn how Fastly uses Slack to act as an extension of its customers’ teams, delivering a collaborative service experience with near real-time support and proactive problem-solving.
Laura MartinezSr. Solutions Marketing Manager, Slack
Amanda HarrisDirector of Customer Experience, Slack
Kami RicheySenior Director of Customer Experience, Fastly