Reset your password

To sign in to Slack, all you need is the email address you used to create your account and access to the inbox to retrieve a confirmation code. You may have created a password if you prefer to sign in manually using your email address, workspace URL, and password. If you use a password and you need to reset it, read on to learn how.

Note: You must have access to the email address associated with your Slack account to reset your password. If you've lost access to the email address, learn how a Workspace Admin can help.


Reset or change your password

Note: You can't reset your password from a mobile device.

  1. From your desktop, click your profile picture in the top right.
  2. Select View profile from the menu. This will open your profile on the right side of your screen.
  3. Click  More, then select Account settings.
  4. Next to Password, click Expand. If you don't have this option, your organization requires single sign-on (SSO) to sign in to Slack.
  5. Next, reset or change your password:

    If you've forgotten your current password, click Reset your password by email and we'll send you an email with a link to reset your password. 

    If you know your current password, enter your current password, then a new password. Click Save Password to finish.

Password guidelines: The new password you choose must be at least six characters long, and can't be things like password123456, or abcdef. For security reasons, you can't reuse your previous password.


Troubleshooting

You can't reset your password

If you followed the steps above but don't have the Password section in Account settings, your workspace has single sign-on enabled. Instead of entering a Slack password, your company requires you to sign in to Slack using an identity provider like Okta, OneLogin, or G Suite.


You didn't get a password reset email

Check your Spam folder and talk to your IT team. If emails from Slack aren’t getting delivered to your inbox, ask IT to allow emails from no-reply@slack.com and feedback@slack.com.


You lost access to the email address on your account

For security purposes, you must be able to access the email address associated with your Slack account to reset your password. If that's not possible, please contact your Workspace Administrator to update the email address associated with your account. Note that administrators can't reset or change passwords.


Slack can’t find an account registered with your email

If you see a message telling you we can't find an account registered with your email address, it usually means one of two things:

  • There's a mistake in your email address. It could be a typo or the wrong email address. Check that it's the same email you used to sign up to your Slack workspace.
  • You may be trying to sign in to a different Slack workspace. You can find the right Slack URL at slack.com/get-started#find.