How engineers at Netflix and PagerDuty outsmart incidents with Slack
An open source incident management tool and intuitive new Slack integration help these companies quickly respond to software issues
Bring onsite energy to your virtual events
At Frontiers 2020, we turned a Slack workspace into a lively virtual conference hall—here’s how your events team can do the same
Stanford, Comcast and Booz Allen Hamilton keep remote workers agile with Slack
From transitioning on-campus staff to supporting newly distributed workers, learn how these organizations use Slack to maintain business continuity
The ultimate guide to remote meetings
Learn how to set up effective virtual meetings with distributed team members
How channels bring our product and support teams closer together
Learn how tight partnerships and processes between Slack’s CE and product teams make for more satisfied customers
Accent Group’s support agents deliver top-notch customer experiences with Slack
Australia’s largest footwear retailer uses Slack to provide faster customer resolution times and maintain a high customer satisfaction score
Time to shine: preparing your employee self-evaluation
End-of-year feedback meetings with your manager don’t have to be cause for concern—in fact, they can be cause for inspiration
Support agents at Intuit QuickBooks increase customer satisfaction by 12% with Slack
The online accounting software company offers more intuitive support by using artificial intelligence and Slack to solve customer cases more quickly
Qumulo delivers a disruptive customer support program with Slack
With Slack Connect, Qumulo creates an innovative, one-on-one customer success program that quickly resolves issues and generates fans
Dow Jones levels up cross-functional collaboration with Slack
The renowned publishing firm’s marketing and sales teams streamline teamwork with Slack channels and several key apps
Stripe’s sales reps forge meaningful client relationships with Slack Connect
By connecting with customers in Slack channels before, during and after a contract is signed, Stripe builds trust and loyalty
With Slack, MBTA evolves to meet the needs of riders
The transit authority uses Slack to securely launch tools, quickly solve issues and help riders find less-crowded options during the pandemic