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Collaboration
Collaboration
Unlocking the power of case swarming with Slack and Salesforce
In our new series, customer service leaders discuss industry trends, including how embracing a tierless model can help agents to resolve issues faster
Collaborate with kindness: Consider these etiquette tips in Slack
Reduce notifications and minimize distractions with these best practices for channels and direct messages
New collaboration tools to help you work from anywhere
Your headquarters for a digital-first way of working—now with reimagined voice and video capabilities
6 simple ways to foster a positive hybrid work environment
As hybrid workplaces become the norm, maintaining employee satisfaction and a positive culture is more important than ever.
5 proven methods for boosting employee morale
Learn how companies with highly-rated cultures boost morale and productivity at hybrid and in-person workplaces.
5 tips for effective collaboration at work
To successfully work toward a common goal, start with communication, clear expectations and mutual trust
Collaborative leadership: an inclusive way to manage virtual teams
Learn how taking a collaborative leadership approach may increase the output and engagement of distributed teams.
Managing rogue communications in the financial services sector
Secure tools can curb high-risk messaging at work when they are collaborative and pleasant to use
The shape of work to come: Hybrid, holistic and human
Giving employees more autonomy isn’t one and done—you also need to prevent burnout and promote fairness
Salesforce’s support team resolves cases 26% faster with Slack
The enterprise company relies on channels and workflows for swarming cases, resolving customer issues faster than ever
Boost teamwork in the hybrid workplace with Slack
In a digital-first work world, team engagement has never been more important; here are three ways to forge deeper teamwork in Slack