The Slack blog

Collaboration

Collaboration

Beyond the smile: how emoji use has evolved in the workplace

We surveyed 9,400 hybrid workers around the world to understand the current state of emoji.

Collaboration

Slack plus Sales Cloud: your sales team’s new productivity platform

Why everyone on your sales team will benefit from our app’s great features

Collaboration

Unlocking the power of case swarming with Slack and Salesforce

In our new series, customer service leaders discuss industry trends, including how embracing a tierless model can help agents to resolve issues faster

Collaboration

New collaboration tools to help you work from anywhere

Your headquarters for a digital-first way of working—now with reimagined voice and video capabilities

Collaboration

Please hold—the tech revolution that’s changing customer service

Collaboration

The shape of work to come: Hybrid, holistic and human

Giving employees more autonomy isn’t one and done—you also need to prevent burnout and promote fairness

Collaboration

Salesforce’s support team resolves cases 26% faster with Slack

The enterprise company relies on channels and workflows for swarming cases, resolving customer issues faster than ever

Collaboration

Boost teamwork in the hybrid workplace with Slack

In a digital-first work world, team engagement has never been more important; here are three ways to forge deeper teamwork in Slack

Collaboration

The case for empathy: How fast-moving companies are centring humanity

Collaboration

Breaking free from the 9-to-5 workday: Why the future of collaboration is asynchronous

Business leaders from Auto Trader UK, Sendle and FREE NOW share how asynchronous working in Slack helps their teams work faster and more efficiently.

Collaboration

Working aloud: Why Dell, TIBCO and Cookpad are turning to lightweight audio chats in Slack

Slack Huddles, a new way to re-create the informal discussions of the office, is accelerating decision-making and advancing team culture

Collaboration

How we launch languages at Slack