The digital-first toolkit

A laptop sits among flowers in the grass, representing a person's ability to work successfully from anywhere

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2 min read

Over the past year, we’ve proved as a society that we can be effective, creative and productive working from anywhere – even amid a global pandemic.

We’ve adopted alternative working hours, relocated, welcomed unexpected Zoom cameos and got to know our colleagues on a more human level. We know this new way of working works, and employees will expect this flexibility going forwards. Research from the Future Forum shows that 93% of knowledge workers want a flexible schedule and 76% want flexibility in location.

Organisations of all sizes, across all industries, are embracing this moment to reinvent the way that we work. Some will remain fully remote, some will anchor to an office and many will employ a hybrid model. But the common denominator among those leading the charge is a digital-first approach.

‘Digital first’ doesn’t mean ‘never in person’. It’s about empowering people to work when and where it’s best for them. Offices are just one of our tools for building relationships and creating space for focused work. The number of days and people in the office are no longer the metrics that matter; we should measure performance not by activity, but by outcomes.

‘Embrace digital communication tools like shared documents and chat, and empower your employees to be flexible with their schedules while moving the work forward.’
Meghan ReibsteinVP of Organisational Operations, Zillow

As is common in times of change, Slack has valued our peers’ advice through our own digital-first transition. To help with yours, we’ve curated their most successful tips into ‘The digital-first toolkit’. In it, you’ll find insights from leaders at:

Expedia Group
The New York Times
TIBCO
The Massachusetts Bay Transportation Authority
Free Now
1-800-Flowers.com
Zillow
Up
Cookpad Inc.

‘We’re focusing on building custom digital-first solutions in Slack that automate grunt work and free up our employees to focus on what matters most – be it deep work or developing critical connections across the company.’
Chris AitchisonHead of Technology, Up

Download your free copy of the toolkit today. This digital-first shift won’t happen overnight, and it’s going to look different globally and across teams. But the team at Slack is incredibly optimistic about the future that we’re building and how it will improve not only how we work, but also how we live.