Meeting in person may not be possible at the moment, but your relationships don’t have to suffer. When you work together in a Slack channel, you can keep a pulse on customer priorities, keep your customers engaged, and address their needs right away.
- Create personal connections with customers and work together on shared goals
A channel that’s shared with a customer looks and feels like a channel you use with your internal team. People from up to 20 different companies can join, so everyone can stay aligned and drive results in one shared space.
Book a free 20 minute call with a Slack expert to help you get started working with your external partners in Slack.[quote quote="When our customers are communicating to us through Slack, they see us as real, genuine people, and it has a totally different feel than email does. We want our customers to feel like we’re on their team." source="Travis Topham" title="Co-founder and Head of Product" company="Smartcare" cta_text="Read their story" cta_url="https://slackhq.com/collaboration-smartcare-slack-shared-channels" image="" alt="" /]
Thousands of companies already use Slack Connect to work better together[logo_wall logo_1="https://d34u8crftukxnk.cloudfront.net/slackpress/prod/sites/6/autodesk-logo%402x.png?w=128&h=70&crop=1" alt_1="" logo_2="https://d34u8crftukxnk.cloudfront.net/slackpress/prod/sites/6/airbnb-logo%402x.png?w=128&h=70&crop=1" alt_2="" logo_3="https://d34u8crftukxnk.cloudfront.net/slackpress/prod/sites/6/wayfair-logo%402x.png?w=128&h=58&crop=1" alt_3="" logo_4="https://d34u8crftukxnk.cloudfront.net/slackpress/prod/sites/6/time-logo%402x.png?w=128&h=52&crop=1" alt_4="" logo_5="https://d34u8crftukxnk.cloudfront.net/slackpress/prod/sites/6/box_blue.png?w=128&h=96&crop=1" alt_5="" logo_6="https://d34u8crftukxnk.cloudfront.net/slackpress/prod/sites/6/colehaan-logo%402x-1.jpg?w=128&h=31&crop=1" alt_6="" logo_7="" alt_7="" logo_8="" alt_8="" /]
How to get started with Slack Connect
1. Create the channel
[image_full src="https://d34u8crftukxnk.cloudfront.net/slackpress/prod/sites/6/01-Create-the-channel.gif?w=128&h=96&crop=1" alt="Animated gif showing a cursor mark creating a new channel in Slack" caption="" loc_type="none" locales="" countries="" /]
2. Send the invite
Follow the prompt to share the channel outside your workspace. Send your partner an email invite right from Slack, or copy the link provided and email the invite directly.[image_full src="https://d34u8crftukxnk.cloudfront.net/slackpress/prod/sites/6/02-Share-the-link.gif?w=128&h=96&crop=1" alt="Animated gif showing a cursor mark copy an invitation link in Slack and pasting it in an email" caption="" loc_type="none" locales="" countries="" /]
3. Wait for your partner to accept
Pour yourself a cup of tea. Once your customer clicks the link, they’ll be taken back to Slack, where they can accept the invite and set up the channel on their end.[image_full src="https://d34u8crftukxnk.cloudfront.net/slackpress/prod/sites/6/03-Wait-for-partner-to-accept.gif?w=128&h=96&crop=1" alt="Animated gif showing a cursor mark click on an invitation link in an email, which takes it to Slack to accept the invitation" caption="" loc_type="none" locales="" countries="" /]
4. Let your admin approve
[image_full src="https://d34u8crftukxnk.cloudfront.net/slackpress/prod/sites/6/04_Get_admin_approval_updated-ia.gif?w=128&h=96&crop=1" alt="Animated gif showing a cursor mark approve a pending request to share a channel in Slack" caption="" loc_type="none" locales="" countries="" /]
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