A half-moon of dominoes against a yellow background

Build stronger customer relationships

Stay connected to customers and keep communication flowing by working together in a Slack channel.

Improve customer retention

Meeting in person may not be possible at the moment, but your relationships don’t have to suffer. When you work together in a Slack channel, you can keep a pulse on customer priorities, keep your customers engaged and address their needs right away.

Customer success teams use Slack Connect to: 

  • Create personal connections with customers and work together on shared goals
  • Triage issues or customer feedback by keeping the right people in the loop from both sides
  • Share important information on new product launches to drive adoption
  • 60%

    decrease in turnaround time for customer responses

  • 50%

    fewer customer meetings for an account manager

A channel that’s shared with a customer looks and feels like a channel that you use with your internal team. People from up to 20 different companies can join, so everyone can stay aligned and drive results in one shared space.


Book a free 20-minute call with a Slack expert to help you get started on working with your external partners in Slack.


When our customers are communicating to us through Slack, they see us as real, genuine people and it has a totally different feel than email does. We want our customers to feel like we’re on their team.


Thousands of companies already use Slack Connect to work better together

How to get started with Slack Connect

1. Create the channel

Click on the + button next to Channels in your sidebar. Name the channel and click on Create.

Animated gif showing a cursor mark creating a new channel in Slack

2. Send the invitation

Follow the prompt to share the channel outside your workspace. Send your partner an email invitation right from Slack, or copy the link provided and email the invitation directly.

Animated gif showing a cursor mark copying an invitation link in Slack and pasting it in an email

3. Wait for your partner to accept

Stick the kettle on. When your customer clicks on the link, they’ll be taken back to Slack, where they can accept the invitation and set up the channel on their end.

Animated gif showing a cursor mark clicking on an invitation link in an email, which takes it to Slack to accept the invitation

4. Get your admin’s approval

Depending on your settings, the invitation may be sent to an admin on each team for approval. Admins can manage channel invitations by clicking on their workspace name > Administration > Manage shared channels.

Animated gif showing a cursor mark approving a pending request to share a channel in Slack

Get started

Join the network of global companies collaborating together in Slack Connect.

  • Learn more about the benefits of working with partners in channels.
  • To share a channel, you’ll need to be on a paid subscription. For more info, take a look at our pricing and subscriptions.

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