Build stronger customer relationships

A half-moon of dominoes against a yellow background

2 min read

Improve customer retention

Meeting in person may not be possible at the moment, but your relationships don’t have to suffer. When you work together in a Slack channel, you can keep a pulse on customer priorities, keep your customers engaged, and address their needs right away.

Customer success teams use Slack Connect to:

Create personal connections with customers and work together on shared goals
Triage issues or customer feedback by looping in the right people from both sides
Share important information on new product launches to drive adoption

60%
Decrease in turnaround time for customer responses
50%
Fewer customer meetings for an account manager

A channel that’s shared with a customer looks and feels like a channel you use with your internal team. People from up to 20 different companies can join, so everyone can stay aligned and drive results in one shared space.

Book a free 20 minute call with a Slack expert to help you get started working with your external partners in Slack.

When our customers are communicating to us through Slack, they see us as real, genuine people, and it has a totally different feel than email does. We want our customers to feel like we’re on their team.
Travis TophamCo-founder and Head of Product, SmartcareRead their story

Thousands of companies already use Slack Connect to work better together

How to get started with Slack Connect

1. Create the channel

Click the + button next to Channels in your sidebar. Name the channel, and click Create.

Animated gif showing a cursor mark creating a new channel in Slack

2. Send the invite

Follow the prompt to share the channel outside your workspace. Send your partner an email invite right from Slack, or copy the link provided and email the invite directly.

Animated gif showing a cursor mark copy an invitation link in Slack and pasting it in an email

3. Wait for your partner to accept

Pour yourself a cup of tea. Once your customer clicks the link, they’ll be taken back to Slack, where they can accept the invite and set up the channel on their end.

Animated gif showing a cursor mark click on an invitation link in an email, which takes it to Slack to accept the invitation

4. Let your admin approve

Depending on your settings, the invitation will be sent to an admin on both teams for approval. Admins can manage channel invitations by clicking on their workspace name > Administration > Manage shared channels.

Animated gif showing a cursor mark approve a pending request to share a channel in Slack

Get started

Join the network of global companies collaborating together in Slack Connect.

Learn more about the benefits of working with partners in channels.
To share a channel, you’ll need to be on a paid plan. For more info, check out our pricing and plans.