Lesson 5: Focus on what matters to you

Meet Sara.

  • Sara recently joined Acme Inc., a company just like yours.
  • Acme Inc. adopted Slack a while ago, and Sara is learning how it has changed the way the company works.
  • In this lesson, Sara wants to focus on the conversations she cares about most.


Sara’s experience before Slack

At her previous company, Sara received a steady stream of emails every day. Some of these were important, some weren’t, and she needed to spend lots of time each day combing through communication to find the information she cared most about. The lack of organization made it difficult to stay focused on the key areas that would help move work along.

How Acme uses Slack

  • Work at Acme changes over time, so people are always joining and leaving channels so they stay focused on the most important information.
  • Everyone sets up notification preferences so they get the right number of alerts.
  • People keep organized by starring channels to prioritize the work that matters most to them.

An example from Acme

What’s happening…

  1. Sara stars channels that are most relevant to her work. This helps her prioritize the conversations that she needs to share ideas, make decisions and move work forward.
  2. Sara knows that when a channel name is bold, it means a channel has unread messages.
  3. Sara can see that someone has tried to get her attention when there is a badge next to a channel or direct message.
  4. Sara leaves a channel when she doesn’t need to follow along with the conversation anymore.

Starring channels

Sara has learned that starring channels is a great way to organize and focus on conversations that are most important in her day-to-day work. She is in lots of channels at Acme, because she likes to stay up to date on what other teams are working on. Starring channels lets her visually separate the channels she cares about most.

Leaving channels

Sara previously joined the #help-it channel to ask a question about how to connect to Acme’s printers. She received an answer from someone on the IT team, and now she doesn’t need to follow along with the conversations in the channel.

Since the content of #help-it isn’t important to her anymore, Sara decides to leave the channel. She can always rejoin the channel later if she has another question (unless the channel has been set to private, in which case she’ll need to be re-invited!).

Set notification preferences

Sara decides how and when to get notified in Slack. She uses the default notification settings, whereby she is notified when people try to get her attention in direct messages and by mentioning her in channels.

Your next steps

💡 Review your notification preferences.

💡 Star a channel to bring it to the top of your sidebar.

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