Collect and respond to requests as a team

What’s it handy for?

It’s easy to collect requests and process them using channels in Slack. Simply set a designated channel, pin instructions on how to post project requests, then have others review and approve or deny them.

Collecting and responding to requests is great for:

  • Giving people a place to gently ask others to review or respond
  • Streamlining the project intake process by getting outside requests from the whole team
  • Reviewing and approving requests quickly

collecting and responding to requests

How to collect and respond to requests as a team

  1. Create an agreed upon channel name prefix for all request channels (example: #plz-customer-marketing) so they’re easier to predict
    creating a request channel

  2. Post and pin a message describing the types of requests you welcome in the channel and designate who on the team will review all incoming requests.
    post team requests in channel

  3. Wait for requests to roll in, then use the 👀 eyes emoji reaction to show the person requesting it that you’re looking into it, and use the ✅ checkmark reaction when you’ve approved the requestor 🚫 to show you’ve denied the request. Use message threads for questions and follow-up explanations.
    checking off approved requests

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