Frequently Asked Questions

Switching to Slack is easier than you think! We have migration tools and expert partners who can help transfer your channels, messages, and files so you don’t lose any history. Most teams complete their migration in just a few weeks, and many run both platforms side-by-side during the transition for a smooth change.

Want to learn more? Check out our migration guide or contact us to discuss your specific needs.

Yes! You can choose annual billing when you sign up, and you’ll save around 15-20% compared to monthly pricing.

To get started with an annual plan, visit our pricing page, select the plan that fits your team, and choose annual billing during checkout.

For larger teams or Enterprise plans, contact our sales team for a custom quote.

Unfortunately, no. Slack is built for teams, so you’ll get the most out of paid slack when you all use it together. To upgrade Slack, you’ll need to upgrade your entire workspace at once.

You can use your credit card to pay for any plan. If you sign up for an annual subscription, you may be eligible to be invoiced annually. Visit the help center or contact us to start the process.

We’ll make a prorated charge to your credit card to cover your new team member’s account for the remainder of the current billing period.

As an example, suppose your team is on the Pro plan, which costs $8.75 USD per active user per month when billed monthly. You add a new team member 10 days into your billing period and there are 20 remaining days in the month. The per-day cost for each user is $8.75 USD / 30, so we will make a one-time charge of $5.83 USD ($8.75 USD / 30 days * 20 days) to your team’s credit card on file.

While we don’t offer refunds, there are two options for how Workspace Owners can change the subscription level from a paid plan to the free version of Slack:

1. You can downgrade to the free version immediately. If your renewal date is more than a day away, we’ll prorate the remaining balance on your account and hold it for your team as a credit. You can use that credit towards a reactivation of your paid subscription in the future.
2. We can automatically downgrade you to the Free plan at your next renewal date. Your subscription will remain active at its current level through the end of the billing period that you’ve already paid for.

Depending on your location, you can pay for Slack in British pounds, euros, Indian rupees, Japanese yen or US dollars. Learn more about your currency options.

Certain US states and international countries are subject to a required sales or consumption tax. If your subscription includes sales tax, VAT, GST, or comparable consumption taxes, you will see the amount applied on the checkout page when making a purchase.

Unfortunately, no. Slack is built for teams, so it’s only effective if your whole team is on board. To upgrade Slack, you’ll need to upgrade your entire workspace at once.

Nope! Slack grows with your organization, so you’ll never have to worry about limits on the number of people in your channels or team.

Upon upgrade to Pro, free teams will have access to the previous 12 months of workspace data, including files, messages, and other content.

We have more information about each plan on our pricing page. You can also contact us, and we’d be happy to walk you through each plan to figure out the right one for you.