A Slack customer story

NASA Jet Propulsion Laboratory

Space-age software development all in one place.

Founded

1936

Website

jpl.nasa.gov

Industry

Aerospace

Active Users

110

Mission

Mars 2020

Key Integration

Github

With 5000 people working at the lab, and multiple tools used by various teams, Slack’s flexibility allows NASA JPL to access almost everything from one platform.

Collaborating between teams shouldn’t be rocket science — but sometimes it feels that way. The Jet Propulsion Laboratory, NASA’s primary centre for robotic exploration of the solar system, found themselves spending hours each day navigating disparate tools and archives of messages.

Given their mission-critical task of building the software used to control the Mars rover and with a launch planned to explore the red planet in the year 2020, the lab needed a way to bring their agile developer community and set of tools into one central place.

As you can probably imagine, a lot can happen during a shift. Slack allows staff coming on to track and search the communications that have occurred during the day.

A small group of developers began using Slack simply to share project updates and files but quickly got hooked once they discovered how easy it was to pick up conversations right where they left off. Coming back from vacation or a sick day was as easy as scrolling through the past day’s messages, all in context, organized by topic.

Developers spread across the 110 buildings that make up the laboratory now find all of their conversations in the same place, and easily searchable. Teams that span multiple organizations and different buildings at JPL, now conduct stand ups in Slack, saving time each morning and increasing transparency across the laboratory.

Switching between tools has also been minimized thanks to integrations with GitHub Enterprise, JIRA, Google Hangouts, and Twitter that feed information directly into Slack. Developers share and discuss project status, track and assign bugs, list priorities, and surface industry news, all in Slack, so nothing gets lost.

Building robots that explore the galaxy is complex, but with Slack, the Jet Propulsion Laboratory keeps communication between teams simple.

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