Hands shaking representing good customer service

Driving field service efficiency with Slack and Salesforce Service Cloud

See how manufacturers are leveraging the combined power of Slack and Service Cloud to empower field employees and drive customer satisfaction

    Join us for a deep dive into how Service Cloud and Slack fit perfectly together to make manufacturing field service more efficient.

    We’ll cover some Slack basics as well as our deep integration with Service Cloud, before taking a closer look at real use cases in action today that help some of our biggest customers:

    • Decrease service case resolution time
    • Speed collaboration between service reps and external partners
    • Centralize case communication and knowledge sharing across teams

    Featured speakers:

    Duane PeckHead of Industry Marketing, Retail & Consumer Goods, Slack
    Byong KimSenior Success Manager, Slack
    Robin TranSenior Success Manager, Slack
    Devin GeorgeLead Solution Engineer, Slack

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