VideoManage SLAs in real-time with SlackInstead of sifting through multiple tickets, apps, emails and phone calls, Slack is a central place to manage SLAs in real time.
ReportThe Total Economic Impact™ of Slack for Service TeamsA commissioned study conducted by Forrester Consulting explores Slack’s effect on customer satisfaction, resolution times and revenue
e-bookSlack for service partnersProvide best-in-class experiences for your clients, customers and agents
e-bookDrive growth and customer loyalty with Slack ConnectMove communication out of inboxes to help your company close deals faster, retain customers and deliver best-in-class support
e-bookSupercharge your support agents with SlackBoost the usability of your existing tech stack while uniting your whole company around the customer experience
e-bookTransform your customer experience with Slack for support teamsLearn how Slack acts as a support team for your support team by uniting your company’s experts at a single point of access
e-bookTransform your incident command centerMinimize chaos, resolve problems faster and prevent future incidents with Slack
GuideImprove service reliability with SlackHow to use Slack to discover incidents in record time, solve issues faster and capture incident data in one place
GuideReimagine your service operations with Slack ConnectDeliver faster and more personalized support to top-tier customers in Slack channels
GuideGetting started with Slack ConnectSpeed up communication and work more securely with external partners, vendors and people outside your company