How-To
Salesforce’s support team resolves cases 26% faster with Slack
The enterprise company relies on channels and workflows for swarming cases, resolving customer issues faster than ever
Boost teamwork in the hybrid workplace with Slack
In a digital-first work world, team engagement has never been more important; here are 3 ways to forge deeper teamwork in Slack
Better collaboration, fewer meetings: how to keep teams aligned with Slack
Take advantage of powerful features to help everyone share updates and stay informed
Channeling change: How to use Slack to maintain your team’s human connections
With our flexible and distributed work future, human connection needs to be woven throughout our digital headquarters
Neatly organize your work life with custom sidebar sections in Slack
Focus on the conversations that matter most by tailoring your sidebar to fit your needs
How Peloton guru Tunde Oyeneyin stays balanced and productive, on and off the bike
The superstar cycling instructor answers our burning questions about everything from self-confidence to sweatpants
That escalated quickly: How we get complex customer support issues into expert hands
An inside look at our customer support workflows, which have reduced escalations to our technical teams by 60%
Asking tough questions to create a more equitable workplace
Georgetown professor and organizational psychologist Ella F. Washington on how to maximize diversity, equity and inclusion efforts