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Salesforce Agentic Swarming is now in Slack Swarming is a collaborative approach to customer support that brings in subject matter experts and Slackbot to resolve complex cases together. Start a swarm from a Salesforce record to create a dedicated Salesforce channel where Slackbot can summarize the case and research past resolutions so your support team can get to work right away. Learn more in Salesforce Help .
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