Slack Success Hub
Guides on getting started with Slack and using it in your day-to-day
Admins: Learn our simple rollout approach
Receive expert guidance crafted by our customer success teams to confidently launch Slack at your organization
How to launch Slack at your organization
Join us for an interactive training to learn the critical steps for a successful Slack rollout
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5 steps to launch Slack
Clear and easy steps to guide anyone in implementing Slack to their entire organization, from wherever they are
Slack launch slide presentation
Download the Slack launch training deck for use offline
Slack launch communications
Get inspiration from our Slack communication templates as you create a communication plan for launching Slack at your organization
Enterprise Grid launch guide
Move your company to Enterprise Grid with this series of guides covering everything from planning to implementation
Using Slack for the first time? Get started here!
Learn how to get set up in Slack and start collaborating successfully with your team
Top 5 tips for getting started in Slack
Jump into Slack with confidence using these quick tips for communicating and working in Slack channels
Workshop 101: Learn the basics (on-demand)
Learn the Slack basics and participate in interactive activities at this on-demand training session led by our customer success experts
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User onboarding slide presentation
Download the Slack Workshop 101 slide deck to review the Slack basics at your convenience
Move your next project into a channel
Bring the right people together in channels to share ideas, make decisions, and move work forward with a common purpose and place
Admins: Deploy Agentforce agents in Slack to boost your team’s productivity
Launching Agentforce in Slack
Explore our launch methodology to implement Agentforce in Slack and empower your team with digital labor
Agentforce in Slack: Admin Setup Guide
Download our detailed guide for a visual step-by-step walkthrough of implementing Agentforce in Slack
Agentforce in Slack: Launch Communications
Get customizable templates to announce Agentforce's launch in Slack and guide your team through the transition
Incorporate Slack into your unique flow of work
Slack for sales: 4 ways to close deals quicker
This how-to guide helps Sales teams use Slack to minimize time spent on administrative tasks and maximize time spent on deals
Slack for customer service: 8 ways to improve customer and rep experience
Improve service productivity by using Slack for case management, agent onboarding, collaboration, automation and white-glove service
Slack for marketing: 3 ways to increase efficiency
In this guide, learn how to use Slack to improve collaboration and save time in your marketing team
Slack for internal communications: 7 ways to improve company-wide communication
This guide on using Slack for Internal Communications gives tips and examples of how all users at a company can send and receive mass communications
Slack for IT and Security: 5 ways to streamline requests and incidents
This how-to guide helps IT and Security teams use Slack to spend more time innovating and less time putting out fires
Slack for Executives and EAs: 11 ways to enhance communication and streamline tasks
This how-to guide can help you effectively communicate with your team, boost productivity, and discover features that can support you and your team
Slack for HR, Recruiting, and DEI
This how-to guide helps HR, DEI, and recruiting teams use Slack to keep recruits and employees informed, engaged and aligned
Slack for legal: 3 ways to reduce tasks and improve communication
This how-to guide helps legal teams use Slack to meet tight deadlines and fulfill client expectations while keeping confidential information secure.
Slack for customer success: 4 ways to collaborate and improve customer experience
This guide reviews how to use Slack for Customer Success teams to collaborate internally and with customers, automate tasks, and streamline processes.
How to improve your focus in Slack
Customize Slack to your preferences to increase your focus
5 steps to support your team’s adoption of Slack
Follow this guide to develop an adoption strategy that ensures your entire team benefits from Slack.
Minimize incidents and downtime
Learn how to troubleshoot and respond to incidents painlessly with Slack
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Unlocking value with Slack
A how-to guide on measuring the value and impact of Slack in your organization
Take your efficiency to the next level with these Slack features
Become a Slack Certified Administrator
Expand your skills, add to your résumé, and help organizations make the most out of Slack.
Slack AI: Launch communications
Templates and tips for communicating about Slack AI to your members
5 steps to managing apps securely and at scale
How admins can maintain control over Slack apps while ensuring that employees can use the tools they love
Introducing your partners to Slack Connect
Simple tips and templates to help you onboard your partners to working with you in channels.
How it works: Slack apps and workflows
Five ways to streamline your work with Slack apps and Workflow Builder.
Introducing Slack canvas
Join us to learn how to find, manage and share knowledge with ease, all in a new surface in Slack
Watch NowSell more effectively with our product purpose-built for sales teams
Slack Sales Elevate: Admin setup guide
Download our guide to set up Slack Sales Elevate in 4 simple steps
Your complete guide to launching Slack Sales Elevate
Resources from technical setup through to user enablement
Sales Elevate: Launch communications
Help your sales team get started with Sales Elevate with our comms templates and training resources
Watch: Getting started with Sales Elevate
Learn everything you need to know about Sales Elevate in under 20 minutes
Sales Elevate: Essential admin actions to set your sales team up for success
Configure notifications and activity logging on behalf of your team so they can start selling in Slack on day one.
Unlock centralized conversations across Slack and Salesforce
Salesforce Channels: Implementation Guide
Download our technical guide for a step-by-step walkthrough to help you configure Salesforce Channels.
Complete guide to launching Salesforce channels
Learn how to launch and drive adoption of Salesforce channels across your organization.
Salesforce channels: Launch communications
Get inspiration from our Slack communication templates as you create a plan for launching Salesforce channels at your organization