Apps connect your tools to Slack so that your team can work together more efficiently. Some apps include shortcuts that you can use to take actions in another service without leaving Slack. There are two types of shortcuts:
Shortcuts that you can use anywhere in Slack Find shortcuts that you can use with apps installed to your workspace in the attachments and shortcuts menu or search results. For example, you can use the Google Calendar Create event shortcut to create a new calendar event right from your workspace.
Shortcuts that you can use from messages Open the More actions menu from any message to send information from Slack to another service, like attaching a relevant message from Slack to a customer's support ticket in Zendesk.
Note: If you use Slack Connect to work in channels with other companies, only members of your organisation can use shortcuts associated with apps that are installed to your workspace.
Take actions from the attachments and shortcuts menu
Any shortcuts associated with apps installed to your workspace will appear in the attachments and shortcuts menu. Here’s how to use them:
From a channel or direct message (DM), click on the plus icon to the left of the message field.
Search for a particular shortcut or app, or select a shortcut from the list.
Follow the prompts to use the shortcut.
From a channel or direct message (DM), tap the plus icon.
Search for and select the shortcut that you'd like to use, then follow the prompts.
Take actions from message shortcuts
Some apps offer message shortcuts to help you move work from Slack to a connected app. With message shortcuts, you can create a task, add a comment or follow up on work happening in another service from any message in Slack.
Hover over a message in Slack.
Click the three dots icon.
Choose a message shortcut from the menu. You'll see app names next to shortcuts, so it's easy to make sure that you're sending information to the right place.
If you don't see the shortcut that you're looking for, click More message shortcuts to view a complete list.
The app will post a message in a channel, DM or thread so that your teammates can see that you've documented a task in another tool.
Tap and hold a message in Slack.
Choose a message shortcut from the list. You'll see app names next to shortcuts, so it's easy to make sure that you're sending information to the right place.
If you don't see the shortcut that you're looking for, tap More message shortcuts to view a complete list.