Slack is a collaboration hub where the right people and the right information come together in organized, searchable channels. Gather your support tools and team in one place and collaborate to reach the best resolutions possible.
Stay connected and clued in
Find answers to customers’ toughest questions
Tap into a collective knowledge base and reduce your time-to-resolution. Pipe in data from your favorite tools to create a shared, searchable archive of support activity. Increase visibility of how you solve issues to help your team work faster in the future.
Quickly spot and resolve customer issues
Integrate your tools for streamlined resolutions
Automatically post new support tickets in channels. Keep tabs on the status of tickets without leaving Slack.
Spend less time switching apps and reach your customers faster by responding to them in Slack.
Track what users are saying in app store reviews. Respond to reviews or escalate feedback to the correct teams.
Meet your customers where they are by monitoring your social media accounts. Discuss responses or funnel feedback to the right people.
Delighting customers starts with dedicated channels
Better support by the numbers
Average reduction in ticket resolution time
More tickets routed correctly
More tickets resolved correctly