A few reasons why Slack leads the market
Slack was an early entrant to the WSC market and continues to be the leader, with 100% ARR growth and more than 70% market share.
Customer feedback is used to rapidly iterate new features and improvements, leading to a 97% customer satisfaction score.
The ‘Search, Learning & Intelligence’ initiative uses machine learning and intelligence to continuously inform and enhance user experience.
High daily usage
Users work in Slack for more than two hours every weekday, a usage rate similar to those of the most popular social networks.
Ease of use
Slack’s focus on simplicity and ease of use lowers adoption barriers for new users.
Slack offers Enterprise Grid and continues to enhance its offerings in security, administration, and compliance.