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SWOT: Slack, Worldwide

Teams at enterprise companies are doing more of their daily work — from communicating with one another to searching for information across the company — in shared workspaces like Slack. Gartner calls this product category “Workstream Collaboration” (WSC).

Read what Gartner has to say about Slack.

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A few reasons why Slack leads the market

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Market share

Slack was an early entrant to the WSC market and continues to be the leader, with 100% ARR growth and more than 70% market share.

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Customer satisfaction

Customer feedback is used to rapidly iterate new features and improvements, leading to a 97% customer satisfaction score.

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Continuous innovation

The ‘Search, Learning & Intelligence’ initiative uses machine learning and intelligence to continuously inform and enhance user experience.

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High daily usage

Users work in Slack for more than two hours every weekday, a usage rate similar to those of the most popular social networks.

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Ease of use

Slack’s focus on simplicity and ease of use lowers adoption barriers for new users.

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Enterprise readiness

Slack offers Enterprise Grid and continues to enhance its offerings in security, administration, and compliance.