At the dawn of our new AI era, how are customer service professionals feeling about how AI will change the way we work? What percentage of customer service professionals are using AI and automation tools today and how are these tools affecting workplace productivity?
In its latest survey of more than 10,000 desk workers around the globe, Slack’s Workforce Lab answers these questions and quantifies new trends in AI use among customer service professionals.
Download to learn:
- AI usage rates among customer service professionals
- Top use cases for AI among customer service professionals
- How customer service professionals feel about AI tools
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