Enrique Jenkins, DoorDash's head of IT
생산성

DoorDash fuels rapid growth with Slack and Okta

How the company uses automated provisioning to onboard employees and free up IT to focus on critical work

작성자: Christine Kent2021년 4월 15일

While DoorDash has made its name by providing highly convenient delivery to customers, it’s also perfected the art internally with seamless onboarding. The nation’s leading last-mile logistics platform has grown rapidly, adding users all over the U.S., Australia and Canada. When you’re onboarding hundreds of new employees every month, as DoorDash does, it’s a real challenge to bring them up to speed and into the fold of company culture quickly. Once new workers get acclimated, the next challenge is connecting them to the people and resources they need, an even tougher task in the remote-work era.

For Enrique Jenkins, DoorDash’s director of IT, everything hinges on a great day-one experience for each employee. DoorDash’s solution? Using platforms like Slack and Okta to connect new employees with the tools, people and resources they need. “The faster people can get on board, the happier they’ll be,” Jenkins says. “We rely on Slack and Okta to create that seamless transition.” 

Curbing tech sprawl with Slack and Okta

When Jenkins joined DoorDash in 2018, one of his first tasks was dealing with “SaaS (software as a service) sprawl”—the multitude of cloud solutions that were disconnected from one another, complicating the tech stack and trapping important information within teams. That environment was challenging for all of DoorDash’s employees, but especially for newcomers who wanted to hit the ground running.

“That’s why we decided Slack would become one of our primary resources,” Jenkins says. “It’s one of those tools that every single employee at DoorDash uses every day.” 

Slack has become the starting point for new employees, who can use it as a directory for all things DoorDash. By integrating the company’s human capital management (HCM) system with Slack and Okta, newcomers can easily find out how to contact other employees and which Slack channels and workspaces they need to access to do their jobs. 

The lifecycle-management data from Okta is pulled into Slack to enrich user profiles, helping employees understand who does what in the large organization. It’s the modern version of the shoulder tap at the office—an option available to very few new employees in our current remote-work environment.

“It cuts the time down to minutes for giving access to teams or groups. We gain back hours of time for focusing on challenging problems, like making the experience of onboarding and provisioning employees even easier.”

DoorDashDirector of ITEnrique Jenkins

IT saves time by automating access and onboarding

Behind the scenes, Jenkins and his team use Slack and Okta to automate access provisioning while keeping systems secure. Okta provides access to the right set of SaaS applications to new employees on their first day, so they don’t have to cool their heels waiting hours or days for logins and passwords. Granting app access now takes just minutes.

The Slack and Okta integrations also reduce the need for Jenkins and other IT people to conduct manual onboarding tasks, like grouping employees into teams so they can work with the same apps and on the same projects. 

“Instead of manually creating all of those buckets, we can automate that process,” Jenkins says. “It cuts the time down to minutes for giving access to teams or groups. We gain back hours of time for focusing on challenging problems, like making the experience of onboarding and provisioning employees even easier.”

Elevating the role of IT with strategic innovation

Now that Jenkins and his IT colleagues use Slack and Okta to eliminate the friction in the onboarding process, they can step back and assess how they’re supporting the company. Jenkins keeps track of this progress through his own maturity quadrant, which measures progress on people, processes, tools and strategy on a scale of one to five (with one as basic maturity and five as continuously improving). He uses terminology that’s easy to understand so he can share the quadrant with any DoorDash department.

“This is what helps me keep my North Star in sight,” Jenkins says. “My day-to-day tasks might have shifted since I started at DoorDash, but my vision to hit a five in all four quadrants hasn’t changed.”

Jenkins’s goal is to make sure that DoorDash business units see the value of IT beyond just keeping networks up and running. “Covid and remote work have forced what IT does to the forefront of the business,” he says. “People see how we transitioned employees to remote work and how we’ve made onboarding and engaging with colleagues easier through tools like Slack and Okta.”

Creating communities

The benefits of better onboarding don’t stop at new employees. Anyone at DoorDash whose projects span teams and departments can save time with Slack and Okta. The tools allow for a digital headquarters where colleagues, and answers, are just a click away. “You can find employee contact information; you can find manager chains—and that comes from integrating our HCM with Okta and Slack,” Jenkins says. “That’s one of the easy wins to make a great experience for our employees.” 

“Slack has created that community for us,” he says. “People love the emojis, the custom Slack bots and the custom commands. All of it fosters that feeling that we’re using the latest and greatest technology to do our best work.”  

Jenkins on how DoorDash is reinventing the employee experience, at Oktane21:Watch the session on demand.

이 포스트가 유용했나요?

0/600

훌륭해요!

피드백을 주셔서 감사합니다.

알겠습니다!

피드백을 주셔서 감사합니다.

죄송합니다. 문제가 발생했습니다. 나중에 다시 시도해주세요.

계속 읽기

혁신

일하면서 여름휴가도 즐기는 현명한 방법, 워케이션

팬데믹 동안 여행을 떠나 제대로 된 휴식을 취하지도 못했기에 새로운 공간과 환경에 대한 니즈가 그 어느 때보다 많고, 이는 워케이션이 트렌드로 떠오른 이유입니다. Slack은 워케이션을 가장 잘 보낼 수 있도록 도와주는 핵심적인 도구가 될 수 있습니다.

생산성

업무 효율 높이는 마케팅 5년 차 대리의 Slack 활용 팁

Slack을 도입한 대부분 조직의 마케팅 팀원들은 다양한 부서 혹은 외부 조직들과의 커뮤니케이션, 여러 마케팅 툴 활용 등 동시다발적인 업무들을 Slack으로 통합하여 생산성을 최대치로 끌어올리며 업무를 해내고 있습니다.

생산성

영업 담당자를 손쉽게 온보딩하기 위한 7가지 팁

새 담당자를 빠르게 합류시켜 성공할 수 있도록 준비시키는 일은 대단히 중요합니다. Slack에서 이를 수행하는 방법은 다음과 같습니다.

새 소식

업무 방식 개선을 위한 노력

업무와 관리의 혁신으로 더욱 유연하고, 생산적이면서도 균형 잡힌 미래 실현