Slack drives productivity by bringing automation, knowledge, and collaboration together in one platform.
By partnering with our leading experts, you can transform your business processes and unlock the full power of Slack.
We’ve helped hundreds of companies navigate critical transformation at every step of the journey. We deliver outcomes aligned to your company’s ever evolving business needs, security requirements, and culture. Slack Professional Services is also part of Salesforce, the world’s #1 CRM and we are uniquely positioned to help you achieve the value of Customer 360 with Slack at its center.
Gain more value with Services
After more than 760 successful engagements across the globe, we’ve perfected a winning consultation-to-delivery methodology that enables you to:
- Understand how to scale & automate business processes using Slack
- Navigate complex decisions with clarity and speed
- Co-design a transformation plan to multiply your ROI with Slack and Salesforce investments
- Engage and empower employees to become productivity champions
Our experienced consultants help ensure on-time delivery with exceptional results.
Achieve long-term success
We help customers prepare for new ways of working, redesign business processes, and go beyond the use of technology with these four key elements:
✅ Unrivaled expertise. Navigate complex decisions with clarity by leveraging our deep knowledge of technical solutioning, experience design, change management, and training.
✅ Human-Centricity. Create the optimal Slack experience that aligns to your business needs while empowering all your employees to become productivity champions.
✅ Platform Focus. Build and scale your organization’s Slack experience with the future in mind and continuously innovate by leveraging our deep technical expertise.
✅ Speed to value. Accelerate transformation with our proven methodology that helps ensure successful on-time delivery.
Personalized and flexible services at every stage
Our services offerings deliver flexible solutions to guide your business at every step of the journey.
Set up and adopt. Discover how to drive your business goals through Slack. Lay the foundation for success with accelerated Slack setup and learning enablement.
Accelerate ROI. Automate key business processes across your organization through integrated solutions with Salesforce Customer 360 including Service Cloud, Sales Cloud, Marketing Cloud, Slack Accelerator Apps, custom app development, and more.
Manage and scale. Drive maturity with Slack and Salesforce Customer 360. Our platform experts can help with the day-to-day administration of Slack while providing tailored insights and unlocking more value.
Chalhoub Group Uses Salesforce to Turn Customer Service into a Revenue Engine
Luxury retailer Chalhoub engaged with Slack Professional Services to build a custom, state-of-the-art bot that would let them open, monitor, and swarm on cases – natively in Slack. Working with Services helped bring more clarity to their business operations and empower more team members with new standards.
By creating bespoke working relationships with each brand, I demonstrated that, by using Service Cloud to its full potential, great customer experiences can be a revenue generator, not a cost centre.
How OneOncology drives innovation in with Slack
The Slack Professional Services team worked with the OneOncology team to design the user experience, implement technical capabilities, and execute a learning plan to transform the existing OneCommunity platform into Slack. Because of the expertise and guidance of the Slack professional services team, OneCommunity members now quickly adopt and access workflows, videos and other innovations.
The Slack team made us feel really great and gave us all of the information, all of the details so we couldn’t mess up,” said West. “Having a reliable, dedicated technical lead resource who was always available in the Slack channels was really helpful, too.