Judge hammer coming down on block

The value of Slack for government

How Slack enables agencies, contractors, citizens and partners to work together in one centralized, secure tool

Public-sector agencies and their partners face unprecedented challenges in response to Covid-19.

Shifting from traditional, in-person ways of working to remote and hybrid environments is forcing organizations to expedite their digital transformation and adopt modern technologies.

Public-sector leaders that enable their organizations to embrace change and adopt new tools will best meet public and constituent needs.

Governments ranging from large agencies like the Department of Veterans Affairs (VA) and the United Kingdom’s (UK) Ministry of Justice to a dozen-person town staff use Slack as their new HQ for this new way of working.

“In the time it takes to use email or schedule a meeting, a group of people can gather in Slack to solve the problem.”

Head of Engineering, Massachusetts Bay Transportation Authority

What is Slack?

Slack is the FedRAMP Moderate–authorized, and UK’s National Cyber Security Centre backed, channel-based messaging platform that provides governments and their partners with a secure, centralized digital HQ. Faster, better-organized and more secure than email, Slack is used by thousands of public-sector teams and their partners.

2180861622995Project alpha
Dept. of Slack
별표 표시됨
다이렉트 메시지
읽지 않은 항목 더 보기
프로젝트 킥오프 1/18, 출시 4/5. 고정된 항목 확인..
김화윤오전 10:55

팀원 여러분, 안녕하세요. 5분 후에 시작되는 우리 프로젝트 알파 킥오프 미팅의 안건을 게시해주세요.

오늘 마지막 댓글이 달린 시간: 11:00 AM
Google CalendarAPP오전 11시
5 minutes until next event
프로젝트 알파 킥오프
When:2021년 6월 18일 월요일 오전 11시~오후 12시
Where:4층 UX실
Guests:김화윤, 강민석 & 3 more
Join Zoom meeting
김성준오전 11:05

안녕하세요, 담당 업데이트 내용을 아래 프로젝트 시트에 오늘 EOD까지 공유해 주세요.

G Suite 스프레드시트
프로젝트 알파
Google Drive의 스프레드시트


  • It’s all happening in the channel

Follow along with everything related to individual topics, projects or teams in their dedicated channels.

  • History you can see and search

Projects end, teams change and Slack saves everything. Rather than trying to remember, easily find what you’re looking for.

  • Work closer, even remotely, as one team

Keep team members and partners in the loop by sharing a channel in Slack. Work moves faster when conversations do, too.

Slack is your new HQ

With an increase in remote work and dispersed teams, it is important that organizations provide employees with tools that can foster the types of collaboration and serendipitous innovation that usually results from in-person interaction.

Slack is positioned to be your organization’s digital headquarters. It’s where people, tools, data and processes can come together to drive work forward.

Case Study: Department of Defense

“When 80 percent of the Pentagon’s workforce was mandated to work from home at the start of the COVID-19 pandemic, the Washington Headquarters Service (WHS) Personnel Services Division (PSD) as well as most of the federal government was not prepared to onboard new employees remotely.”

The Defense Digital Service partnered with PSD and the Office of Personnel Management to train them on “how to digitize the onboarding process with modern PCs and software licenses for digital tools, such as Slack.”

A survey of Slack users conducted shortly after the shift to fully-remote work found that:

  • 31%

    increase in reported productivity

  • 45%

    saw a reduction in email

  • 21%

    reported fewer meetings

External Collaboration

Granular guest access

Every organization needs to work with people outside its walls. Slack enables agencies, contractors, citizens and partners to work toward your mission as one team, no matter where they sit. Workspace owners and admins can invite them as multi-channel or single-channel guests so they can access only the information they need.

A team using Slack within the Department of Defense sets up channels for each project (e.g., #prj-cybersecurity, #prj-website-refresh). The team invites supporting contractors to join as single-channel guests, providing them access to only the people and information they need to do the job and removing access when the period of performance ends.

Another federal agency invites citizens as guests to join designated Slack channels, providing a public forum for communication and collaboration around its mission.

“Slack allows us to put our customers first by breaking down the barriers across multiple organizations, agencies, contracts and systems.”

VA Engineering Team Lead

Slack Connect for government

Slack Connect is the most secure and productive way for organizations to communicate. Designed to replace email, it extends channel-based messaging to everyone you work with, inside and outside your organization. With Slack Connect, up to 20 separate organizations can work together in a single channel—bringing together groups of people, information and tools, all within Slack.


Slack verification for shared channel with outside org

Organizations can have peace of mind with built-in security, compliance, and visibility into external connections. All of Slack’s enterprise-grade security features and compliance standards extend to Slack Connect: retention, Enterprise Key Management (EKM), support for Data Loss Prevention (DLP) and e-discovery, and more. Slack’s organizational verification helps you guard against spam and phishing by connecting only to trusted parties.

List of organizations in Shared Channel

The General Services Administration’s (GSA) Technology Transformation Services (TTS) recommends Slack Connect as “the preferred method for collaborating” when external partners have their own Slack workspace.

Government contractors also use Slack Connect among themselves. When responding to a request for proposals (RFP), a federal consultancy establishes a shared channel with its subcontractor through Slack Connect. Proposal teams collaborate on the RFP response live, share documents securely, and bring in the right subject-matter experts to win the work.

Slack Connect opened the door for the Massachusetts Bay Transportation Authority (MBTA), known to Boston-area commuters as the T, to work with outside partners. For example, the MBTA team created the #mbta-swiftly channel to work with Swiftly, the transit data platform, to provide bus arrival predictions to commuters.

2177609817781mbta swiftly
통근자들이 도착 예상 시간을 예측하기 위한 Swiftly/MBTA 싱크 진행 중
최미나오전 10:55

모두 안녕하세요. 지난 업데이트에서 대부분의 버스 검사기가 정확한 도착 시간을 보고했습니다.

이현식오전 11시

그리고 Swiftly 측에서의 중단을 사전에 해결하기 위한 작업도 진행하고 있어요.

오늘 마지막 댓글이 달린 시간: 11:56 AM
김성준오전 11:05

알림: 업데이트 요청이 나타나면 무시하세요. 곧 새로운 지침을 다시 보내드릴게요.



“It’s a really successful vendor integration. The level of collaboration we achieved would not have been possible in email.”

Deputy Director of Engineering for MBTA customer technology department


Slack brings all your tools into a single place, making it easier for teams to access and share information and deliver on their mission.

Most agencies do not use a single software suite, instead using multiple vendors across different corners of the organization. Slack allows you to mix and match as needed, but also unifies access. Whichever tools you already use or plan to use in the future, we want to improve your experience with them. With more than 2,300 apps in our App Directory, agencies can bring their tools into Slack, from productivity essentials like Office 365 and G Suite to specialized tools like Salesforce and Workday.

Ninety-five percent of Slack app users say that using apps in Slack makes the associated tools more valuable.

“Slack’s flexibility allows NASA JPL to access almost everything from one platform.”

Jet Propulsion Laboratory, California Institute of Technology

NASA JPL’s key integrations used with Slack:

NASA’s Jet Propulsion Laboratory (JPL) uses Slack to keep space-age software development all in one place.

Civic tech

Government and contractor technology teams ship better digital products in less time by bringing tools, teammates and code together in Slack. For example, the VA relies on Slack to plan and execute large-scale initiatives, including an overhaul of VA.gov, which draws more than 800,000 veterans, their families, service organizations and other users each week.

Behind the scenes, the VA’s web and development teams work together in Slack channels to ensure that the website stays up and running.

Development teams use Slack to:

  • Connect apps and integrations, such as GitHub and Jenkins, so that teams have greater visibility into alerts and notifications
  • Quickly identify incidents and issues, including mobile notifications that alert developers of problems
  • Create communities of practice that exchange knowledge and create consistency across service offerings
2180728661490incident big ui
Acme Inc.
IC: 김화윤; SEV-1; 진행 중
김화윤오전 10:55

빠른 허들 감사합니다. 지연 시간이 SLA를 초과했습니다.

오늘 마지막 댓글이 달린 시간: 11:00 AM
최미나오전 11시

네, 확실히 SEV-1이네요. 급등 추세가 나온 그래프를 뽑았습니다. 솔루션을 생각해보죠. 데이터 센터 장애 관련 지침서를 첨부해드립니다.

G Suite 프레젠테이션
Google Drive의 프레젠테이션
Jira CloudAPP오전 11:05
FE-2704 대규모 데이터베이스 장애...
Status: In progress
Type: Bug
Priority: High
이현식오전 11:10

버그가 발생한 것 같아요. 문제를 해결할 방법을 찾고 있습니다.



  • 53%

    of developers use Slack

  • 700K+

    daily active registered developers


In 2019 the VA’s web and development teams collaborated in Slack to re-launch VA.gov. The new website boasts an impressive 99.97% uptime over the past year, allowing the agency to deliver on its promise to connect thousands of veterans and advocates with the resources they need.


Security is essential for many public-sector agencies and their partners. Slack is the secure and compliant platform that federal agencies trust as their digital HQ.

  • Slack provides enterprise-grade security for organizations of all sizes. That requires delivering a best-in-class collaboration experience while meeting our customers’ unique security and compliance needs.
  • Slack’s FedRAMP Moderate authorization confirms that Slack meets and exceeds some of the most broadly recognized security standards and offers solutions to help public-sector teams address compliance requirements.
  • Granular security features like guest access, retention policies, single sign-on, Slack Enterprise Key Management (Slack EKM), audit logs, and integrations with top data loss prevention providers allow public-sector organizations to tailor Slack to comply with unique government requirements like the Freedom of Information Act (FOIA).

Slack certifications and attestations 

ISO/IEC 27001 logoISO IEC 27017ISO IEC 27018 logoAICPA SOC 2 logoAICPA SOC 3 logoCloud Security Alliance logoFedRAMP Moderate logo

Slack supports customers’ compliance with 

HIPPA logoFINRA compliant logoGDPR logoData Residency logo


Today’s public-sector leaders—both within government and the partners that support them—face incredible pressure to deliver on their missions. Covid-19 accelerated their internal digital transformation at the exact same time that citizens’ and customers’ need for services spiked. Combine that with cybersecurity threats seeking to exploit the crisis and requirements for governments at all levels to coordinate with each other and partners to solve it, and you have an unprecedented public-sector technology challenge.

Slack is the FedRAMP Moderate–authorized platform that provides governments and their partners with a secure, centralized digital HQ. Faster, better-organized and more secure than email, Slack is used by public-sector teams ranging from U.S. embassy and military personnel across the globe to municipal transportation departments.

As you consider your options, think of what a single, secure collaboration platform that centralizes your tools and teams would mean for the customers and citizens you serve.

Now Available: GovSlack

GovSlack is an instance of Slack designed to comply with the most stringent security and operational requirements of Public Sector customers. GovSlack instances will run in GovCloud certified data centers and comply with the following security standards:

  • FedRAMP High*
  • FIPS 140.2
  • DOD IL4*

Additionally, GovSlack Services have controls that can help customers maintain compliance with the United States International Traffic and Arms Regulations (ITAR). Customers remain responsible to ensure compliance with the ITAR at all times and must not provide data or information subject to the ITAR to Salesforce as part of any support request or other communication.

If you’re interested in trying GovSlack, please contact us.

*GovSlack is currently in process for FedRAMP High JAB Authorization and actively pursuing DoD IL4 certification.


  1. ¹Taking the Oath of Office from Home Is the New Norma <https://dds.mil/media/blog/2020-11-taking-the-oath-of-office-from-home-is-the-new-normal>l
  2. https://slack.com/resources/why-use-slack/the-value-of-slack-for-software-developers
  3. https://slack.com/resources/why-use-slack/the-value-of-slack-for-software-developers

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