IT Service Management is at an inflection point. The worldwide ITSM software market hit $10.4B in 2024, growing 9.3% YoY — and over 50% of U.S. organizations are already implementing AI in ITSM. But legacy tools are struggling to keep up.
Employees still navigate portals, submit tickets, and wait hours for resolution. IT teams are buried in repetitive requests while their best talent troubleshoots in silos. There’s a better way.
Join us on July 15 to see how Agentforce IT Service and Slackbot work together to transform IT support — meeting employees where they already work: in Slack. You’ll see how AI agents resolve requests through simple conversation and how swarming in Slack brings SMEs together instantly.