A shared channel where someone is greeting people from their partner company
Slack Connect

A better way to work with people outside your company

Slack Connect transforms the way you work alongside your partners, vendors or customers by moving conversations out of siloed email threads and into the same place.

Get more done in Slack Connect

Whether you're working with vendors or sealing deals with a client, Slack Connect has you covered.

  • 4x

    faster deal cycles for a sales team

  • 64%

    decrease in backlog tickets for a customer support team

  • 2x

    faster close in company acquisition for a business development team

Claims and figures based on specific teams using Slack Connect at their companies. Results may vary at your organization.

A sample connect conversation in Slack
acme-bigcorp
Ximena Dávila1:09 PMThanks Acme team! We'd like to move forward with the proposal. What are our next steps?
🎉1
Valentina Correa1:15 PMAmazing! Let me share the contract here for signature.
Big Corp is in this channel
Message #acme-bigcorp

Connect faster with your partners

Get started with Slack Connect

A sample connect conversation in Slack
acme-bigcorp
Ximena Dávila1:09 PMThanks Acme team! We'd like to move forward with the proposal. What are our next steps?
🎉1
Valentina Correa1:15 PMAmazing! Let me share the contract here for signature.
Big Corp is in this channel
Message #acme-bigcorp

Connect securely with outside organizations

  • Keep your work secure with Slack’s enterprise-grade security features and compliance standards
  • Gain secure access to communicate and collaborate confidently with partner organizations
  • Reduce your team’s exposure to email phishing and spam attacks that come with email

Learn more about Slack’s enterprise-grade security

Image of users communicating securly through Slack
Image of users communicating securly through Slack

Connect tools and automate workflows

  • Easily book meetings, share documents, and simplify various other routine tasks with apps
  • Streamline processes and speed up collaboration by building and connecting new workflows across organizations

Apps to use in Slack Connect

Icons for apps like Salesforce and Google Drive connecting to Slack

How to get started

It only takes a few clicks to start working closely with vendors, customers, and more

Book a free 20 minute call with a Slack expert

1. Create the channel

Click the + button next to Channels in your sidebar. Name the channel, and click Create.

2. Send the invite

Invite your partner right from Slack. If you're on the Business+ or Enterprise Grid plan, you can also copy and share the link provided.

3. Wait for your partner

After they click the link, they’ll be taken back to Slack to accept and set up the channel on their end.

4. Get admin approval

Depending on your settings, the invitation will be sent to an admin on both teams for approval.

Peloton
Target
Uber
Major League Baseball (MLB)
Time
Autodesk
Airbnb

Our vision for transforming business communication

Image of video explaining the vision for Slack connect

Frequently asked questions

No. Each organization must be on a paid Slack plan to use Slack Connect to work in channels together. However, while you must be on a paid plan to initiate channels shared through Slack Connect, you can receive and accept a Slack Connect DM invitation on any Slack plan.

You can invite someone outside of your company to share a channel in Slack. Or, skip the channels for now and send an invitation to start exchanging direct messages — just like you would in other DMs!

It really only takes a few clicks to start working closely with vendors, customers, and more. We welcome you to book a free 20 minute call with a Slack expert if you need help getting started!

Great question! Channels in Slack transform the way you work with your colleagues. Similarly, Slack Connect makes it possible to work in channels with people from outside of your company as well. With Slack Connect, you don’t need to give people access to your whole Slack workspace — just the channels that you need to collaborate in.

With Slack Connect, admins can maintain control over their organization’s data and monitor external access. And unlike collaborating via email—which leaves users open to the risk of spam and phishing—working in channels allows teams to receive messages and files only from verified members. Learn more about the enterprise-grade security built into Slack Connect here.

Slack Connect makes working with people from other companies as fast and simple as working with your teammates on Slack. That makes it ideal for collaborating with external partners, vendors and customers. The fast, efficient communication in Slack channels and direct messages can helps teams across companies:

• Build stronger customer relationships
• Decrease response times
• Speed up sales cycles
• Seize new opportunities
• Connect workflows across organizations

Plus, it’s all backed by Slack’s enterprise-grade security. Get more ideas from our article on “Communicating Better with External Parters