atlassian speakers at slack frontiers

IT teams turbocharge remote work with Atlassian and Slack

Learn how software engineers can leverage the suite of Atlassian apps for Slack during our free virtual Frontiers conference from October 7 to 9

작성자: Lauren Johnson2020년 9월 29일

When it comes to adapting to the realities of remote work, IT and software development teams are on the front lines for organizations around the world. Developers and software engineers must work to ensure that all systems are optimal—both for the customers and internal teams.

With the suite of Atlassian apps for Slack, teams can overcome common obstacles of remote work in Slack channels, a single digital space to share messages and files. At our virtual Slack Frontiers 2020, we’ll explore how Slack and Atlassian are teaming up to power productivity in the remote workplace. Participants will also get a preview of new features in store for Slack and Atlassian customers.

The Jira Cloud app for Slack keeps projects on track

The Jira Cloud app for Slack provides robust workflows and project tracking. With hundreds of thousands of teams using the integration, including Datadog, New Relic, SoFi, InVision, Arizona State University (ASU) and News Corporation, this tool is Atlassian’s most-popular Slack integration.

The Jira Cloud app helps teams track project status updates without leaving Slack. Just connect a project to your channel and @jira will automatically preview Jira issues when it’s mentioned. You can also attach messages to Jira Cloud issues, allowing you to organize conversations and view them directly within Jira Cloud.

steve goldsmith atlassian slack frontiers 2020

“Creating Jira tickets and tracking projects in Slack helps address some common developer challenges like context switching.”

AtlassianHead of product integrationsSteve Goldsmith

“Being able to tailor notifications helps developers stay on track and not get distracted by irrelevant noise,” says Steve Goldsmith, head of product integrations at Atlassian.

The remote help desk is in with Halp for Slack

Widespread work-from-home requirements have radically changed most in-person IT help desks. But thanks to channel-based communication, IT teams are developing new strategies for contactless laptop delivery, increased VPN usage and triaging urgent requests.

The Halp app for Slack brings the help desk right to your fingertips. This conversational ticketing system allows teammates to respond to employee requests directly from Slack without needing a separate interface.

With Halp, teammates use a simple emoji reaction to turn any Slack message into a ticket that can be managed and reported on. Tickets can also be created using a slash command.

Customizable forms help the IT team keep requests categorized and orderly. Tickets can also be automatically routed to Facilities, DevOps, SalesOps or any other relevant team.

“When other departments have requests for IT teams, it’s easy to turn a Slack channel into an organized way to track requests with Halp,” says Goldsmith. “With Halp Answers, it’s simple to answer commonly asked questions automatically, freeing up developers to spend more time building the product and improving infrastructure.”

Because applications like Halp integrate directly into Slack channels, it’s easy to convert a Slack conversation into a ticket, eliminating communication barriers, context switching and dropped requests.

Slack channels keep remote DevOps teams in sync

Without the traditional office, a lot of remote work these days is asynchronous. That means teammates are clocking in to work and responding to messages and queries at different times. Slack channels help IT teams organize conversations and workflows.

patrick hill atlassian slack frontiers 2020

“Working in Slack channels removes the frustrating effect of desk stop-and-chats. Channels help teammates stay informed and contribute to decision making, in their own time.”

AtlassianHead of reliability processPatrick Hill

The Atlassian team emphasizes how Slack features like emoji reactions and the Giphy integration help remote IT teams communicate in a way that feels more natural.

“Slack is a reigning powerhouse that’s proven to be an engaging and fun-to-use tool for team communication,” says Patrick Hill, head of reliability process at Atlassian.

Learn more about Atlassian and Slack during Slack Frontiers 2020

We’re excited to announce that Steve Goldsmith and Patrick Hill will speak at Slack Frontiers, our biggest annual conference dedicated to distributed teams, new ways of working and everything digital transformation. Join virtually from October 7 to 9 for inspiring keynotes, breakout sessions, peer networking and one-on-one access to Slack experts—all free of charge:

  • Join Hill as he discusses the latest trends and best practices for shortening development times while shipping high-quality code in the session “Optimize the dev lifecycle: Insights from DevOps experts.”
  • And don’t miss Goldsmith during the session “Slack’s vision for the event-driven enterprise.” He’ll be joined by Cal Henderson, co-founder and chief technology officer at Slack, and Steve Wood, vice president of product, developer platform at Slack, to discuss exclusive product updates designed to support developers as they build integrations for businesses operating in real time.

As a global event, the same Slack Frontiers agenda schedule runs across three time zones, so you can attend sessions when it’s most convenient for you. Join virtually from October 7 to 9 for inspiring keynotes, breakout sessions, peer networking and one-on-one access to Slack experts. Register for free today.

We’re also offering eligible Atlassian teams 50% off new Slack paid plans for a limited time. Learn more and take advantage of this offer.

이 포스트가 유용했나요?



피드백을 주셔서 감사합니다.


피드백을 주셔서 감사합니다.

죄송합니다. 문제가 발생했습니다. 나중에 다시 시도해주세요.

계속 읽기

새 소식

Slack을 통해 영업의 수준을 한 차원 높이세요

Slack Sales Elevate를 통해 리더가 더 나은 의사 결정을 내리고 더 많은 성공을 이끌어내는 방법을 알아보세요


Slack을 토대로 구축하는 일이 훨씬 더 쉬워졌습니다. 개발자 및 관리자를 위한 새로운 도구를 지금 이용해 보세요

셀프 서비스 샌드박스, Bolt를 위한 사용자 지정 함수, 소프트웨어 스택과의 개선된 통합이 Slack을 위한 구축을 그 어느 때보다 향상해 줍니다

새 소식

Slack과 Salesforce의 새로운 통합으로 영업 팀의 역량을 강화하세요

Slack Sales Elevate로 고객 레코드, 계정, 기회, 주요 지표를 중앙 집중화하여 영업 프로세스의 모든 단계 혁신

새 소식

워크플로 빌더의 새로운 커넥터 65개를 통해 더욱 유용한 자동화를 만드세요

파트너 앱에 연계해 코딩이 아닌 클릭으로 업무를 자동화하는 새로운 방법을 소개합니다.