Workflow automation

Collaboration

That escalated quickly: How we get complex customer support issues into expert hands

An inside look at our customer support workflows, which have reduced escalations to our technical teams by 60%

Productivity

ServiceNow for Slack: Your ticket to speedy IT service management

With the new ServiceNow for Slack integration, IT service teams resolve issues faster, get help sooner and streamline record tracking

Collaboration

How Atlassian and Slack drive value for technical teams

A 451 Research survey of IT leaders and practitioners reveals how integrations between the software tools can unlock collaboration and productivity

Productivity

DoorDash fuels rapid growth with Slack and Okta

How the company uses automated provisioning to onboard employees and free up IT to focus on critical work

Productivity

Hearst Magazines, PagerDuty and Datadog save priceless time with Workflow Builder

These organizations are automating routine tasks in Slack without writing a single line of code, addressing requests and resolving issues faster.

Collaboration

How engineers at Netflix and PagerDuty outsmart incidents with Slack

An open source incident management tool and intuitive new Slack integration help these companies quickly respond to software issues

Productivity

How DevOps teams use Slack to simplify workflows and stay productive

Engineering and operations leads from Vodafone, Solarisbank and Veepee share insights for developing a DevOps culture

Productivity

Get more done each day with our favorite automation tools for Slack

Connect these 14 apps to Workflow Builder and shave time off arduous tasks

Productivity

Bringing tools together to unlock more productive ways of working

How ViacomCBS, Riot Games, Etsy, and more are connecting their teams and tools in Slack