Slack Blog

How we’re bridging the gap between teams, tools and data so everyone can work together faster to deliver customer-centric solutions

In our new series, customer service leaders discuss industry trends, including how embracing a tierless model can help agents resolve issues faster

Syncing in Slack, Whisker’s engineers minimize service outages and build quality software for pet owners

How firms can drive collaboration while complying to regulatory standards

Future Forum data shows employee experience scores plummeting as "RTO" policies take effect, particularly for those without schedule flexibility

The metasearch engine and travel booker integrates Slack with HelpDesk+ to reduce support response times from two days to two hours

Nurture stronger relationships with customers and foster seamless communication with external partners using this award-winning product of choice

Perspectives from leaders at Slack and Snyk who are championing women at work

Developers from across the world take innovation to the next level by building new solutions on the Slack Platform

Slack provides an update on its compliance with sanctions regulations and its exit from the Russian market

Reduce notifications and minimize distractions with these best practices for channels and direct messages

Let your teammates know what you’re up to and when you’ll be slow to respond

The Slack Blog