Guide
How it works: Slack for customer service
Quick videos showcasing how customer service teams use Slack to smoothly resolve issues and grow customer loyalty
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Guide
How it works: Slack for sales
Quick videos showcasing how sales teams use Slack to build strong customer relationships and close deals faster.
Report
CCS Insight Report: Six steps to making remote working work for your business
Moving from crisis response to long-term strategy.
Guide
Move your next project into a channel
Bring the right people together in channels to share ideas, make decisions, and move work forward with a common purpose and place
e-book
How to achieve a 3X ROI with Slack
How reinventing collaboration with Slack can boost your company's bottom line and potentially increase ROI threefold
e-book
The new collaborative sales team
Learn why companies around the world are using Slack to take a collaborative approach to selling, and what that can mean for closing deals
e-book
The rise of sales operations
Learn about the critical role sales operations plays in boosting sales collaboration and performance
Guide
Comparing work in Slack to email and Microsoft Teams
An analysis of qualities of work with different tools, and why employees feel more engaged, supported and empowered in Slack
e-book
The modern incident response, the Slack way
Strategies to help IT teams use Slack channels to triage issues faster and deliver better customer support
Report
Remote work in the age of Covid-19: Insights from Slack
A nationwide survey of knowledge workers reveals how companies and employees are responding to the remote-work surge
Report
New IDC analysis: The value of Slack for the enterprise
This study on the speed and impact of digital transformation reveals how "future of work" concepts became day-to-day realities
Report
Slack was built for enterprise with customers in mind
Slack's Chief Product Officer Tamar Yehoshua explains what it means to be built for the enterprise—and why it matters now