Portals. Forms. Tickets. Queues. When IT service is stuck in legacy systems, disconnected from where people actually work, employees get frustrated, IT teams get overwhelmed, and chatbots only go so far. Legacy solutions simply weren’t built for the way work happens today.
There’s a better way. Join us to discover how Agentforce IT Service and Slack are transforming IT support from portals and tickets to simple conversations, right in the flow of work — accelerating resolutions, delighting employees, and scaling IT operations with AI agents.
Our product experts will share a live demo and walk you through 5 tips — from empowering employees to self-resolve IT requests with Agentforce in Slack, to swarming on complex incidents with SMEs and agents together in one place. Whether you’re an IT leader looking to reduce costs and consolidate tools, or an admin ready to deploy AI-powered workflows, you’ll discover new ways to modernize IT service right where work gets done.
주요 발표자:
SalesforceDirector, Product ManagementMelissa Chan
SalesforceSenior Director of IT Service SolutionsAlex Kahng
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