Collaboration

That escalated quickly: How we get complex customer support issues into expert hands

An inside look at our customer support workflows, which have reduced escalations to our technical teams by 60%

Productivity

Introducing Forrester’s new study: The Total Economic Impact of Slack for Service Teams

With Slack, organizations cut the cost of service tickets, boost revenue and improve employee satisfaction, according to the findings

Productivity

Introducing Forrester’s new study: The Total Economic Impact of Slack for Sales Teams

The market research firm finds that Slack accelerates sales velocity, boosting revenue to the tune of $2.6 million

News

Your ultimate guide to Slack Frontiers Asia Pacific and Europe

Make sure you’re all set to plan your best event experience on May 18 and 19 by reviewing this comprehensive instructional guide

Collaboration

Prioritizing each other: Celebrating Asian Americans and Pacific Islanders at Slack

For AAPI Heritage Month, Slack employees shared their connection to their culture and history and offered advice on how to be an ally

Productivity

Book meetings quickly without leaving Slack

Updated Google Calendar and Outlook Calendar apps for Slack will sort through guests’ schedules and suggest times on your behalf

Productivity

ServiceNow for Slack: Your ticket to speedy IT service management

With the new ServiceNow for Slack integration, IT service teams resolve issues faster, get help sooner and streamline record tracking

Productivity

Shrinking the haystack: how to narrow search results in Slack

Filters, modifiers, channel search and more can help you find valuable conversations and context—fast

News

Diversity at Slack

An update, April 2021

Collaboration

How Atlassian and Slack drive value for technical teams

A 451 Research survey of IT leaders and practitioners reveals how integrations between the software tools can unlock collaboration and productivity

Productivity

DoorDash fuels rapid growth with Slack and Okta

How the company uses automated provisioning to onboard employees and free up IT to focus on critical work

Collaboration

Lessons from five years of hackathons at Slack

What we’ve learned about time commitment, communication, judging criteria and a whole lot more