새 소식

Simplify and automate your workflows with Atlassian and Slack

Get to know the latest integrations with Jira and Confluence Cloud

Slack 팀이 작성2018년 10월 31일

No one will contest that a more productive workplace is a better workplace. But what actually makes someone more productive at work?

Our research shows that access to better tools can make a real difference, and the same is true for the ease with which information flows in the workplace. It’s for these reasons that we’re working closely with Atlassian, which shares our goals to improve collaboration, transparency, and productivity at work.

Together we’re developing a product roadmap chock-full of powerful integrations between Slack and the Atlassian family of products. That’s a deep roster of tools, and one that’s growing regularly. So to help you keep up, here’s a look at the newest capabilities available at your fingertips via the Slack App Directory, including Jira Software Cloud, Service Desk and Ops, and a fresh integration with Confluence.

Track your projects to a tee with Jira Software Cloud

For more than 16 years, Jira Software has been the standard-bearer for issue tracking and project management. While this will always be a core need for product and engineering teams, the world of work has changed drastically in the past decade—and Atlassian has reimagined Jira to give users greater flexibility and agility.

Central to this update  is Jira’s increasingly robust integration with Slack. Here’s how it works:

  • @jirabot sends customizable notifications from Jira Cloud to you and your Slack channels. These can include when a new task is assigned to a teammate or a preview of the latest issue that’s been logged.

  • Once you’ve connected a project to your channel, @jirabot will automatically preview Jira issues when they’re mentioned in conversation.

  • You can also attach messages to Jira Cloud issues, connecting conversations, and view them directly within Jira Cloud.

Give your employees better support with Jira Service Desk

Interactions with Jira Service Desk, an internal support tool for IT teams, start with a simple feature—a ticket. But so often, when a laptop requires maintenance or video conference setup is in need of troubleshooting, significantly more context is required to truly resolve the issue. What’s the model number and OS version on the laptop? Has this machine experienced issues in the past?

Thanks to a new integration between Slack, Jira Service Desk, and the asset management platform Oomnitza, IT teams can communicate with any employee and chase down all the follow-up information they need, all in Slack. Because the Oomnitza Bot helps your employees verify details through self-service instructions, IT teams can now respond to requests even faster.

Streamline incident management with Jira Ops

Jira Ops aims to put an end to patchwork incident management. When an outage occurs, this new solution brings all of your key stakeholders and status updates into one central hub. That includes all pertinent conversation from the incident’s dedicated Slack channel, plus the most recent alerts and Statuspage updates. This way, everyone has the latest intel on the outage, and key stakeholders can follow along through resolution in real time.

Keep an eye on project updates with Confluence

Confluence Cloud, put simply, is a home for teams to create, share, and collaborate on projects. With the new Confluence Cloud integration, you can now keep tabs on everything happening in Confluence right inside your Slack channels. That includes customizable notifications that allow you to track even the smallest details, like edits to a post or comments on a page. You can also link to content previews, “like” pages, and reply to comments, straight from your Slack workspace.

 

Want to learn more about how to get the most from Slack and Atlassian products? Sign up for our upcoming webinars on shared offerings and migrating from HipChat or Stride to Slack.

이 포스트가 유용했나요?

0/600

훌륭해요!

피드백을 주셔서 감사합니다.

알겠습니다!

피드백을 주셔서 감사합니다.

죄송합니다. 문제가 발생했습니다. 나중에 다시 시도해주세요.

계속 읽기

새 소식

Slack을 통해 영업의 수준을 한 차원 높이세요

Slack Sales Elevate를 통해 리더가 더 나은 의사 결정을 내리고 더 많은 성공을 이끌어내는 방법을 알아보세요

개발자

Slack을 토대로 구축하는 일이 훨씬 더 쉬워졌습니다. 개발자 및 관리자를 위한 새로운 도구를 지금 이용해 보세요

셀프 서비스 샌드박스, Bolt를 위한 사용자 지정 함수, 소프트웨어 스택과의 개선된 통합이 Slack을 위한 구축을 그 어느 때보다 향상해 줍니다

새 소식

Slack과 Salesforce의 새로운 통합으로 영업 팀의 역량을 강화하세요

Slack Sales Elevate로 고객 레코드, 계정, 기회, 주요 지표를 중앙 집중화하여 영업 프로세스의 모든 단계 혁신

새 소식

워크플로 빌더의 새로운 커넥터 65개를 통해 더욱 유용한 자동화를 만드세요

파트너 앱에 연계해 코딩이 아닌 클릭으로 업무를 자동화하는 새로운 방법을 소개합니다.