Reducing service costs without sacrificing quality is the goal of many communications service providers. However, many agents are not properly prepared to manage:
• Knowledge gaps and silos
• Increased complexity of cases
• Disconnected tools and systems
• Higher customer expectations
While these challenges may seem insurmountable, improving customer and employee experiences is not impossible.
Read this report to learn how Slack is revolutionizing communications service.
助かります！
ご意見ありがとうございました！
了解です！
ご意見ありがとうございました！
うーん、システムがなにか不具合を起こしてるみたいです。後でもう一度お試しください。
