Slack 팁

Some of the ways we use emoji at Slack

Reactions and other tips for using emoji to get work done

작성자: Matt Haughey2016년 11월 4일Pete Ryan의 일러스트

We love emoji. They’re fun, light-hearted, and convey a broad range of emotions efficiently and in a way that words sometimes can’t. We use them profusely at Slack—to acknowledge one another and in our daily workflows. 

The efficiency of reactions

After introducing emoji reactions last year, our own Slack team saw a dip in the total number of messages sent. With hundreds of members communicating across a couple thousand channels, it was a welcome change. Before emoji reactions, messages begot more messages: replies, questions, acknowledgment. In a word, noise.

Prior to releasing emoji reactions, we had a general rule that no matter how good the news, we’d limit responses to five messages. With reactions added to the mix, we no longer have to hold back!

Our common reaction language

A selection of common Slack emoji

One year later, we’ve found that a handful of emoji reactions—or “reacji” as we sometimes say—go a long way in replacing follow-up messages.

In channels for feature requests and brainstorming, we use :heavy_plus_sign: to say “I agree” or “add my vote to this.”

Other common reacji and how we commonly use them:

:raised_hands: or :bow: — a simple “thank you”
:thumbsup: — “I agree” or “got it!”
:clap: — “well done!”
:tada:— “Happy Birthday” or “congrats”
:dart:— “bullseye” / “nailed it”
:joy:— crying-while-laughing, your joke was so000 good
:airhorn: —(custom emoji) speaking of jokes, hmmm, maybe try that one again ;)

Beyond reactions: voting, polling, and requests

When you need to make a group decision, try sharing the options in a message and ask your audience to mark them with:one: or :two:(and so on) for the option they prefer. Especially in a busy channel, it’s remarkable to see how quickly a decision gets made.

Voting with Slack emojis

A handy tip for fielding requests: if you leave a message asking for help, someone can volunteer by reacting with:eyes:. That means they’re going to take a look. Once the work is done, we like to use :white_check_mark: to mark it as complete.

Slack emojis indicating progress

When an employee stumbles on a problem with our software, they’ll often leave a message describing what they experienced and how to reproduce it. Software engineers reading those same channels can leave a :bug: reaction to let others know the bug has been logged and a fix is on the way.

Other custom quirks

Some Slack employees have custom emoji made from their tiny bio photos. Often, adding someone’s “head” as a reaction emoji is a way of saying either “they’ll do it” or “this sounds like their area of expertise” or as a simple, cheeky acknowledgment of their contribution.

We’ve started a habit of associating certain emoji with teams. For example, if someone posts an idea in the feature request channel, and someone on the platform development team thinks it’s a good idea, they’ll add a custom platypus emoji reaction to the message. Anyone on team platform can search for has::platypus:, find every message tagged with it, and quickly generate a list of feature ideas. Explaining why platform picked the platypus is a story for another day.

We have over two dozen triage channels at Slack with names such as #triage-ios and #triage-sales, where teams handle thorny problems. To make it easy to scroll through and spot major problems, we use emoji to precede messages. A :red_circle:, for instance, denotes an urgent problem, while :blue_circle: indicates a non-urgent question. A :white_circle: means someone is seeking some feedback. We even wrote a custom bot to remind us about requests that are still unanswered hours later.

priority communicated with color emojis

We also raccoon discussions to more appropriate channels. If people are talking about something and there’s a separate channel dedicated to the subject, or it’s chatty banter happening in a low-noise channel, anyone is free to post our team’s custom :raccoon: emoji to redirect conversations elsewhere. It’s never meant to be negative or a shaming move, just a way to better organize our discussions and be mindful of others’ time and attention spans. (We were delighted to see how the U.S. government design group 18F incorporated raccooning into their own employee Slack handbook.)

discovering hieroglyphics

Speaking of 18F, check out their blog post about using emoji reactions for knowledge management. They tag all “evergreen” content found in channels with:evergreen_tree:, and use a search query like the one mentioned above to find new messages worth codifying in their handbooks. At Slack, we do something similar, where anyone can tag a message with :notebook: to indicate it might be worth adding to the company’s internal documentation.

We’d love to hear how you use emoji to make work simpler and easier for your team. Tweet us @slackhq to let us know how it’s going.

HOME > Slack 日本語ブログTOP > 生産性 > Slack で絵文字を活用する方法

이 포스트가 유용했나요?

0/600

훌륭해요!

피드백을 주셔서 감사합니다.

알겠습니다!

피드백을 주셔서 감사합니다.

죄송합니다. 문제가 발생했습니다. 나중에 다시 시도해주세요.

계속 읽기

생산성

Slack 프로덕트 디자인 최고 리더가 말하는 5가지 제품 원칙

“Slack의 제품 원칙 5가지는 편리하고 생산적인 Work OS를 만드는 과정에 매우 중요하게 작동합니다.”

협업

Slack 10주년, CxO 조찬모임: ‘Slack me’가 조직의 소통 방식이 되기까지

이번 조찬모임은 기업 고객과 함께 성장한 Slack의 시간을 돌아보고 말랑말랑하고 좋은 조직문화에 대한 탐구를 함께 할 수 있었던 시간이었습니다.

협업

꼭 맞는 음악을 들려주는 Slack 허들의 새로운 주크박스

팀 멤버들의 참여를 기다리는 동안 기발한 음악으로 지루한 대기 시간을 달래줍니다

생산성

[Slack People 3탄] 모든 조직이 ‘Slack’을 찾을 수 있도록 신나게 달리는 Slack 마케팅 팀

Slack의 마케팅 팀은 “일인데 어쩌겠어, 싫어도 해야지.”라는 말을 뱉는 직장인들이 줄어들기를 소망합니다. 그리고 힘들게 느껴지던 업무를 훨씬 더 즐겁고 재밌게 수행할 수 있는 조직이 늘어나기를 바랍니다.