Tips and tricks

Get better at Slack

Transformation

Reinvent work and unlock faster collaboration in IT

With our new guide, discover how IT teams are leveraging Slack to boost productivity and engagement in a new world of work

Transformation

Reinvent work with a new digital sales floor

In our guide, discover how sales teams can grow revenue and maximize customer retention in the new digital-first world of work

Transformation

How service teams are reinventing the customer experience

With our new guide, learn how companies are changing tools and tactics to better serve customers in the digital-first world of work

Transformation

How dev teams are leading the reinvention of work

In our new e-book, discover how developers can stay connected and ship code faster in a changing world of work

Productivity

Neatly organize your work life with custom sidebar sections in Slack

Focus on the conversations that matter most by tailoring your sidebar to fit your needs

Collaboration

That escalated quickly: How we get complex customer support issues into expert hands

An inside look at our customer support workflows, which have reduced escalations to our technical teams by 60%

Productivity

Book meetings quickly without leaving Slack

Updated Google Calendar and Outlook Calendar apps for Slack will sort through guests’ schedules and suggest times on your behalf

Productivity

Shrinking the haystack: how to narrow search results in Slack

Filters, modifiers, channel search and more can help you find valuable conversations and context—fast

Collaboration

How to use Slack channels to organize your work life

Best practices for setting up your workspace’s channels