Get closer to prospects and customers
Nearly 80% of Fortune 100 companies rely on Slack Connect to work faster alongside partners, vendors or customers. Selling is now digital-first, and sales teams are building stronger relationships with customers and maintaining deal velocity by working in Slack Connect channels.
Slack Connect creates personal and persistent connections to customers, loops in subject-matter experts (like finance or legal) to help close a deal faster and enables swift feedback cycles on contract proposals.
A channel that’s shared with a customer looks and feels like a channel you use with your internal team. People from up to 250 different companies can join, so everyone can stay aligned and drive results in one shared space.
“We’re able to iterate so much faster now on our partnerships, sales deals and customer needs with Slack Connect, driving innovation and alignment across the construction industry.”
Connect with customers in a new way
In a Slack Connect channel, account teams and customers can regularly check in, exchange feedback and update one another on progress or blockers. Using clips, reps can share short videos with customers, making answering a question or explaining a proposal that much more personal.
“Historically, the gold standard of a deep relationship in sales was getting the person on text. Now the gold standard is getting them into a Slack channel.”
Maximize customer retention
Automate key communications at scale while giving account managers more time to focus on customer-specific questions and value realization efforts.
“Slack really allows me to connect to my customers in a different way. I want them to think I’m an extension of their company, and anytime they have questions, it’s very easy to connect. Slack is a great way for me to help them get what they need faster.”
Strengthen the voice of the customer
Bring your product team, sales reps, and customers together in Slack channels to capture and address feedback in real time.
“With Slack, the customer can pull in more people, we can pull in more people and it becomes a collaborative discussion to solve a problem or answer a question.”
Join the 100,000+ organizations working in Slack Connect:
Speed up communication and work more securely with external partners, vendors and people outside your company.
- Learn more about the benefits of working with partners in channels.
* Claims and figures based on specific teams using Slack Connect at their companies. Results may vary at your organization.