Dreamforce 2026: Slack’s newest innovations turn AI into a true teammate

This week at Dreamforce, we gave Slack one of its biggest upgrades yet, the connected interface for AI and Salesforce that works across your whole team. Every company is investing in AI right now, but they’re missing two things. First, the conversational context that add long-term membory and insight that makes AI more accurate, actionable, and trustworthy. And next, the collaborative interface that allows employees to use these AI tools together and learn from one another. These two things come together in Slack, which has become the work operating systems where all your people, agents, and every platform connect with Slackbot, an AI teammate to help you navigate your work day. This is what makes Slack the front door to the Agentic Enterprise, and for Salesforce customers, the front door to Salesforce itself.

Introducing Slackforce: the front door to Salesforce

For 25 years, Salesforce customers have built rich customer data and workflows to run their business. Now that data can come to life where decisions are getting made: in the conversation Today’s updates close that gap, connecting Salesforce data directly into the conversation instead of another tab, so the CRM and IT investment you’ve already made keeps paying off instead of sitting one tab away.

The dashboards, decks, and reports that make data sharable used to take a specialist, like a designer or BI team, and days you didn’t have. Now they take a sentence. Describe what you need in the conversation and Slackbot builds a Slackforce Surface: a live, interactive interface your team can filter, explore, comment on, and act on together. Pin it to a channel and it stays connected to the source. And soon it will refresh automatically as the data changes. For Salesforce customers your pipeline, forecast, case backlog, or campaign report, from Sales Cloud, Service Cloud, Data 360, or Tableau, become a working Slackforce Surface right from the conversation, built under your own permissions, making your data actionable.

 

Slackbot is now the AI teammate that unlocks productivity for the whole team

Most employees are stuck in first gear with AI, from basic search and summarization, to one-off Q&A that never leaves the chat window. Slackbot breaks that pattern by moving AI out of the private chat and into the channels where teams already work. Slackbot makes AI easy for the whole team. It’s powered by Claude and turns specialist work into a conversation everyone can build on. And it’s already available in the familiar place you work. Since launch, it’s crossed one million monthly active users, up 145% quarter over quarter.

And now you can tag Slackbot into a channel so the whole team builds on the answer together. When AI is used in the channels, everyone can act on it, prompt patterns spread along with knowledge of how to use AI, making it easier for a team to learn from each other. Slackbot is grounded in every public channel you have access to, so every answer compounds into sharper, higher-impact outcomes for you, your agents, and the whole team.

 

And now Slackbot expands into the Salesforce Lightning Experience carrying the same context, automation capabilities, and AI superpowers into the CRM. Instead of switching over to Slack to ask a question or get help, a sales manager or customer service agent can open a chat panel right next to the record and automatically flag pipeline deals that go quiet for more than two weeks or pull the shipping status and order history on a delayed-order case to draft a resolution, without leaving the page. Slackbot is included in Slack Business+ and Enterprise+ plans, giving customers with these plans access to Slackbot in both Slack and Lightning. Customers who do not have Slackbot, as well as Salesforce customers who are not yet using Slack, can access Slackbot in Lightning through Flex Credits. This provides customers with a flexible way to access Slackbot based on their existing Slack plan or Flex Credits, without requiring a separate purchase of Slackbot.

And Slackbot is going even deeper. With Big Mode (live today), Slackbot gets a full-screen, dedicated AI workspace inside Slack, built for deeper, longer-form work like research, writing, analysis, and file generation, without ever leaving the conversation. Draft a multi-page strategy brief or post-mortem, then push the finished doc straight into a Surface and pin to a channel for the team to react to in real time. Coming this fall, two-way voice lets you talk to Slackbot the way you’d talk to a colleague, and hear it talk back with the ability to trigger real actions, like updating a record or kicking off an automation. A manager on the move can ask Slackbot out loud to move a deal to the next stage and hear the confirmation back, no typing required. And with video generation, also coming this fall, Slackbot can turn a product update, demo, or campaign brief into a finished video clip right in the conversation, without switching to a separate tool.

Coding is now a team sport with Slack Code

AI made developers faster, but that speed stayed locked in one person’s tab, invisible to everyone else until it showed up later as a pull request or a meeting. The rest of the team, PMs, designers, other engineers, couldn’t see it, weigh in, or build on it.

Now coding happens where the team already is. With Slack Code, people and AI agents come together in a dedicated space, called a code channel, to write, review, and ship code live, with everyone able to see the plan, the code diff, and a working preview in real time. A product manager can flag a bug, an agent can propose the fix, and an engineer can review and ship it, all without a ticket, a meeting, or a wait. For anything high-stakes, like pushing to production, the agent packages its work for a teammate’s sign-off, right in the conversation. Agents from Anthropic, Cognition, GitHub, Verce, and OpenAI, and more already work in these channels alongside your team. One person’s fix becomes everyone’s.

Today, new agents from Cedar, Coderabbit, Datadog, Factory, Lovable, Mistral, NanoClaw, Replit, Rhythms, Skydive and Snowflake are available.

Sneak preview: Slack for frontline teams

Slack is also previewing Slack Frontline, a simple, mobile-first experience built for teams that don’t work at a desk, like retail associates, manufacturing teams and healthcare staff. It gives them one place to manage shifts, access corporate bulletins, and get the support they need that keep the floor moving, all as a part of the same work operating system that powers the broader business. Whether you’re on the floor or in a boardroom, the story is the same: your people, your agents, and every app you rely on, working together in one place. That’s what makes Slack the best interface for the whole business, not just the parts of it that sit behind a desk.

Availability

• Slackbot in Lightning Experience, Slackforce Surfaces, Big Mode and Slack Code are available now.
• Slackbot in Channels is in early pilot. Two-way Voice and Document Generation coming later this year.
• Slack for frontline teams is in preview, with general availability planned for a future release.
  

Check out our Innovations webpage for previous releases.

Please note that some features may not be immediately available in your workspace depending on the rollout timeline, your Slack licensing plan, or additional license requirements. To learn more about feature availability, check with your admin on the licensing plans for your workspace.

Ready to learn more? Contact us.