Inside Slack
3 ways Slack streamlines onboarding for our support agents, so they can help customers faster
On day one, agents are connected with the knowledge and experts they need, so they can help customers faster
Bring onsite energy to your virtual events
At Frontiers 2020, we turned a Slack workspace into a lively virtual conference hall—here’s how your events team can do the same
How channels bring our product and support teams closer together
Learn how tight partnerships and processes between Slack’s CE and product teams make for more satisfied customers
The Slack Fund celebrates a milestone anniversary and a new approach to investing
After 5 years, our fund’s reach is broader and more impactful than ever
A special connection: Slack’s first year in Germany
Slack looks back at its first year on the German market, which was exceptional in many ways
Say hello to Success Bot, the voice of our customer success team
The bot sends updates to customers right in Slack, saving our CS team hundreds of hours and deepening customer relationships
How we navigated an acquisition deal, completely virtually
When the pandemic threatened to bring a deal to a halt, we conducted the entire process through Slack Connect
How our devs reduce distractions (and unnecessary meetings)
Four ways Slack can help engineers find their ideal state of flow